GBR Customer Experience Advisor | Retail & Business Banking | S1 | Bradford

GBR Customer Experience Advisor | Retail & Business Banking | S1 | Bradford

We are recruiting Customer Service colleagues, working a minimum of 260 hours per annum with a starting salary of £26,180 pro-rata (base salary £24,000 pro-rata + £500 flexible benefit and up to £1,680 discretionary performance related).

Overview

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. You’ll be supported in a busy, varied branch environment as part of a close-knit team.

What you’ll do (Responsibilities)

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring (Qualifications)

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• You will require the right to work in the UK

Nice-to-have

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change to accommodate business needs and priorities

What else you need to know

• This is an on-call role working a minimum of 260 hours per annum.
• This is a rolling contract, working Monday to Saturday across the hours of 8:00am – 6:00pm
• The role is based in our Bradford Branch

Inclusion and Rewards

Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop talent through living our values of Simple, Personal, and Fair.

How we’ll reward you: In addition to salary, a wide range of benefits are available and prorated for part-time roles where applicable. Examples include:

• Starting salary of £24,000 pro-rata plus a £500 annual cash allowance for benefits
• 25 days’ holiday plus bank holidays (26 days after 5 years) with an option to purchase up to 5 additional days
• Eligible for a discretionary annual bonus
• Voluntary health care benefits at discounted rates (medical, dental, health assessments)
• Free access to digital health services, GP access
• Wellbeing apps and online classes
• Company pension contributions (8% employer; up to 12.5% total with employee contribution)
• Death-in-service benefit, income protection insurance, and other life and critical illness cover options
• Charitable giving and community partnerships
• Share plans and employee discounts
• Staff versions of Santander products where applicable

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander. Visa/permit requirements do not influence the decision to progress a candidate, but if you do not have the right to work, Santander will not proceed with your application.

What to do next

If this sounds like a role you’re interested in, please apply. For accessibility needs, contact resourcing@santander.co.uk for assistance with the application process.

Additional Information

We welcome applications with the understanding that relocation packages may not be available. Santander will cover mandatory government fees related to visa sponsorship; employees may be responsible for their own immigration/relocation costs.