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- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander UK, a leader in retail and business banking.
- Benefits: Starting salary of £26,180, 25 days holiday, and flexible benefits.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Outstanding customer service skills and a can-do attitude.
- Other info: Full-time role with a supportive team and opportunities for growth.
The predicted salary is between 26180 - 26180 £ per year.
GBR Customer Experience Advisor | Retail & Business Banking | S1 | Beaumont Leys
Join to apply for the GBR Customer Experience Advisor | Retail & Business Banking | S1 | Beaumont Leys role at Santander UK.
Salary: Starting salary of £26,180 per annum (base £24,000 plus £500 flexible benefit and up to £1,680 discretionary performance related).
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver, helping with simple cash transactions, technology in the banking hall, transacting over the phone, or protecting customers against fraud and scams. You’ll face varied challenges and have the support of a close-knit team.
Role details
- Location: Beaumont Leys branch, United Kingdom
- Hours: 35 hours per week, Monday to Saturday, 8:00am – 6:00pm
- Type: Full-time, permanent, branch-based
What you’ll do (Responsibilities)
- Act as the first point of contact for customers in-branch or by phone
- Assist with day-to-day transactions, queries and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions for customers
- Develop knowledge of Santander services and products to help customers
- Identify new ways to improve the customer experience
What you’ll bring (Qualifications)
- Proven ability to deliver outstanding customer service from face-to-face or telephony backgrounds
- Ability to communicate effectively with customers to understand their needs
Desirable
- Desire to go above-and-beyond for customers
- Effective teamwork with a flexible, can-do approach
- Openness to a broad range of activities outside standard expectations
- Ability to grow, adapt and change with business needs and priorities
- Right to work in the UK
What else you need to know
- This is a full-time permanent branch-based role, 35 hours across Monday to Saturday, 8:00am – 6:00pm
- The role is based in Beaumont Leys branch
Inclusion and rewards
- Santander is committed to a diverse and inclusive workplace that reflects our values: Simple, Personal and Fair.
- Benefits include: 24,000 base salary plus £500 annual cash allowance, 25 days’ holiday (26 days after 5 years) with optional purchase of up to 5 days, discretionary annual bonus, voluntary healthcare benefits, wellbeing resources, pension contributions (8% employer, up to 12.5% total with employee contributions), life assurance and more, including staff product offers and discounts.
Right to work
- All applicants must have the right to work in the UK. If a visa is required, Santander will not proceed with an offer if a working visa/permit is not obtained.
What to do next
If this sounds like a role you’re interested in, please apply. If you need any recruitment process adjustments, contact resourcing@santander.co.uk.
Additional information
Applications may be considered without relocation; visa sponsorship details will be provided if applicable.
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GBR Customer Experience Advisor | Retail & Business Banking | S1 | Beaumont Leys employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GBR Customer Experience Advisor | Retail & Business Banking | S1 | Beaumont Leys
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace GBR Customer Experience Advisor | Retail & Business Banking | S1 | Beaumont Leys
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the role of a Customer Experience Advisor at Santander.
Be Yourself: We’re looking for genuine personalities who can connect with our customers. Let your unique voice shine through in your application – it’s all about being authentic!
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer queries or resolved issues in the past. This role is all about being the friendly face and voice for customers, so showing that you can deliver outstanding service is key.
✨Familiarise Yourself with Santander's Services
Take some time to research Santander's products and services. Understanding what they offer will help you answer questions more effectively and show your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can improve the customer experience.
✨Practice Active Listening
Since you'll be dealing with customers face-to-face and over the phone, practice your active listening skills. During the interview, demonstrate that you can listen carefully to questions and respond thoughtfully. This will highlight your ability to understand customer needs and build relationships.
✨Show Your Team Spirit
This role requires effective teamwork, so be prepared to discuss how you've collaborated with others in previous jobs. Share specific examples of how you’ve worked as part of a team to achieve goals or improve processes. A flexible, can-do attitude will resonate well with the interviewers.