At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their banking needs.
- Company: Join Santander, a leading retail bank with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, generous holiday, and wellbeing support.
- Other info: Opportunities for global career development and volunteering await you.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 31579 £ per year.
Position Customer Experience Advisor based in Galashiels Branch. 35 hours per week, rota‐d Monday to Saturday, 8am–6pm.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and serving customers.
- Answer customer calls into our contact centre.
- Build relationships and find solutions for customer needs.
- Develop knowledge of services and products to help customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service in face‑to‑face or telephony roles (Required).
- Clear communication skills to understand customer needs (Required).
- Desire to go above and beyond for customers (Preferred).
- Effective teamwork and flexible, can‑do approach (Preferred).
- Openness to a broad range of activities even outside standard expectations (Preferred).
- Ability to grow, adapt and change to meet business needs (Preferred).
Compensation & Benefits
- Salary range: £25,000.00 – £31,579.00 per annum (35‑hour week), dependent on experience.
- £500 annual cash allowance for benefits.
- 25 days holiday plus bank holidays, increasing to 26 after 5 years, with optional purchase of up to 5 days.
- Voluntary healthcare at discounted rates (medical, dental, health assessments).
- Pension 8% contribution from Santander, up to 12.5% if employee contributes, with optional cash take‑away.
- Income protection and life assurance coverage, including critical illness cover.
- Share plan participation.
- Employee product benefits (Edge current accounts, credit cards, etc.) with no fees.
- Competitive rewards reflecting impact and value.
- Wellbeing support across physical, mental, social, and financial pillars.
- Family leave, childcare, menopause and pregnancy support.
- Volunteering opportunities.
- Global career development and international mobility.
Equal Opportunity
At Santander, we are proud to be an inclusive organisation that provides equal opportunities for everyone irrespective of age, gender, disability, civil status, race, religion, or sexual orientation. We aim to create an accessible, fair and welcoming recruitment experience for all candidates.
Right to Work
All candidates must have the right to work in the UK to commence employment.
Additional Information
There is no relocation package available. If you are offered the role, Santander may cover the mandatory government visa sponsorship fees, but the candidate may be liable for their own immigration and relocation costs. Please consider travel distance, time and cost to the Branch location when applying.
Application
If you are interested in this role, please apply. For any assistance during the recruitment process, contact resourcing@santander.co.uk.
Customer Experience Advisor | S1 | Retail Banking | Galashiels Branch employer: Santander UK
Santander is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Customer Experience Advisor in the Galashiels Branch, you will benefit from competitive compensation, generous holiday allowances, and comprehensive healthcare options, all while being part of a diverse team committed to delivering outstanding customer service. With opportunities for global career growth and a focus on inclusivity, Santander provides a rewarding environment for those looking to make a meaningful impact in retail banking.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Galashiels Branch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your customer service skills! Think of specific examples from your past experiences where you went above and beyond for customers. This will demonstrate your ability to deliver outstanding service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Galashiels Branch
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. We want to see how you've gone above and beyond for customers in previous roles, whether face-to-face or over the phone.
Communicate Clearly:Your written application should reflect your clear communication skills. Use straightforward language to explain how you understand and meet customer needs, as this is key for the Customer Experience Advisor role.
Be Yourself:Let your personality shine through! We’re looking for someone with a flexible, can-do attitude, so don’t be afraid to show us who you are and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of outstanding customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer, whether in person or over the phone.
✨Understand the Role and Company
Familiarise yourself with Santander's services and products. Knowing what they offer will help you answer questions confidently and show that you're genuinely interested in the role of Customer Experience Advisor.
✨Practice Clear Communication
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with expressing your ideas.
✨Show Your Flexibility and Team Spirit
Be prepared to discuss how you've worked effectively in teams and adapted to changing situations in previous roles. Highlighting your can-do attitude and willingness to take on various tasks will resonate well with the interviewers.
