Framework & Strategy Manager | S3 | Chief Information & Resilience Office | Multiple Locations

Overview

IT STARTS HERE. Santander is evolving from a global, high-impact brand into a technology-driven organisation. Santander Digital Services is the team of technology and operations at Santander, with over 7,000 people across 8 countries. Santander UK is looking for a Framework & Strategy Manager based out of Unity Place, Milton Keynes or Glasgow. The purpose of the role is to oversee the entire lifecycle of data within the organisation from acquisition and storage to analysis and dissemination. Responsible for ensuring that data assets are managed effectively, securely and in compliance with regulations and organisational policies.

Responsibilities

• Designing, implementing, and maintaining Operational Resilience frameworks and strategy, aligned to regulatory and internal governance standards.
• Leading annual Op Res self-assessments and regulatory reporting (ERCC, BRC) with strong data accuracy, traceability, and auditability controls.
• Developing and embedding data governance policies, controls, and standards to ensure compliance with regulations such as GDPR.
• Architecting and optimising data structures, data flows, and information management systems to support resilience, reporting, and analytics.
• Implementing data quality frameworks, including controls for accuracy, completeness, consistency, and reliability across systems.
• Managing data integration across multiple platforms and sources, ensuring consistency across Board, regulatory, and audit narratives.
• Collaborating with 2LOD and 3LOD to ensure robust risk management, governance alignment, and control effectiveness.
• Driving data-led insights and analytics to support strategic decision-making and operational resilience outcomes.

What You’ll Bring

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Experience designing and implementing data governance frameworks, data management models, or regulatory frameworks (Required).
• Proven experience in operational resilience, risk management, or regulatory reporting within financial services (Required).
• Experience working with cross-functional stakeholders (technology, risk, audit, governance) in complex organisations (Required).
• Experience delivering data-driven transformation or change initiatives (Preferred).

Education

• Undergraduate degree in Information Technology, Data Management, Computer Science, or related field (Preferred).
• Professional certifications in Data Management, Risk, or Governance (e.g. DAMA, COBIT, ISO, or equivalent) (Preferred).

Languages

• English (Required).

Hard Skills

• Strong knowledge of data governance frameworks, data quality management, and information architecture (Required).
• Expertise in data regulations and compliance (e.g. GDPR, internal governance standards) (Required).
• Experience with data management tools, data modelling, and data integration techniques (Required).
• Understanding of data risk management frameworks and control design (Required).
• Knowledge of data architecture methodologies (e.g. data flows, lineage, metadata management) (Preferred).

Soft Skills

• Strong analytical and problem-solving capability (Required).
• Ability to translate complex technical concepts into business insights (Required).
• Excellent stakeholder management and communication skills (Required).
• Ability to lead change and influence across multiple levels of the organisation (Required).

We Value Your Impact

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range: £54,000.00 - £81,000.00 per annum (depending on experience)

30 days’ holiday plus