At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and solving their problems.
- Company: Join a leading bank that values customer experience and teamwork.
- Benefits: Competitive salary, generous holiday, healthcare benefits, and pension contributions.
- Other info: Opportunities for global growth and volunteering to give back.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Outstanding customer service skills and a flexible, can-do attitude.
The predicted salary is between 25000 - 31579 £ per year.
About the role
Santander is looking for a Customer Experience Advisor based out of Exeter Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi‑skilled environment.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions
- Develop knowledge of services and products to help our customers
- Identify new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
- Ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above‑and‑beyond for customers (Preferred)
- Effective team‑working skills with a flexible, can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Salary & Benefits
- Salary Range: £25,000.00 - £31,579.00 per annum (depending on experience)
- Annual salary based on a standard 35‑hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
- £500 annual cash allowance to spend on benefits
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- We put 8% of salary into your pension, and up to 12.5% of salary if you contribute, with cash option
- Protection for you and your family: company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover
- Share plans to share Santander’s success
- Access to staff versions of our products with no fees, plus discounts and deals on Santander products and services
- Well‑being support across physical, mental, social, and financial pillars (apps, gym access, online classes, healthcare and mental health support)
- Support for every life stage – enhanced family leave, childcare options, tailored wellbeing support
- Volunteering opportunities
- Global growth opportunities across international network
EEO & Compliance
Santander is an inclusive organisation providing equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion, or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates. All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor — Exeter Branch employer: Santander UK
Santander is an exceptional employer, offering a dynamic work environment in the heart of Exeter where you can truly make a difference in customers' lives. With a strong focus on employee well-being, competitive benefits, and opportunities for growth within a global network, you'll find a supportive culture that values your contributions and encourages you to thrive. Join us to be part of a team that prioritises customer experience while fostering your personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor — Exeter Branch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your problem-solving abilities and commitment to excellent service.
✨Tip Number 3
Be flexible and open-minded! The role requires a can-do attitude and the ability to adapt to various tasks. During your interview, highlight your willingness to take on different responsibilities and how you thrive in a multi-skilled environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Santander team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Advisor — Exeter Branch
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Use keywords from the description to show us that you understand what we're looking for in a Customer Experience Advisor.
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your application. Show us who you are and why you’re passionate about helping customers.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about specific examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of excellent service, which is key for a Customer Experience Advisor.
✨Understand Santander's Values
Take some time to research Santander and its values. Familiarise yourself with their approach to customer service and how they aim to improve the customer experience. Being able to discuss how your personal values align with theirs can really set you apart in the interview.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions during your interview. Think about how you would handle various customer situations, such as dealing with a complaint or helping someone with a transaction. Practising these scenarios can help you articulate your problem-solving skills effectively.
✨Show Your Flexibility and Team Spirit
Since the role requires a flexible approach and teamwork, be ready to share examples of how you've adapted to changing situations or worked well within a team. Highlighting your ability to thrive in a multi-skilled environment will demonstrate that you're a great fit for the role.
