EUT Operations Engineer Support | S2 | Business Area | Triton Square, London

• Job Overview
• Based in London, Triton Square, Santander Digital Services is seeking an

EUT Operations Engineer to deliver reliable, customer‑focused end‑user technology support.

The role supports colleagues to work productively and securely, focusing on incident resolution, device management and continuous improvement of technical capability.

Responsibilities

• Provide first‑line technical support by diagnosing and resolving hardware, software, mobile device and peripheral issues.
• Manage the deployment, configuration, maintenance and lifecycle of end‑user devices to ensure performance, reliability and security.
• Log, prioritise and resolve incidents and service requests in line with agreed Service Level Agreements (SLAs).
• Support user onboarding by configuring devices, providing guidance on IT systems and promoting effective use of technology.
• Install, configure and support desktop computing solutions and associated end‑user technologies.
• Maintain accurate documentation of support activities, troubleshooting processes and technical solutions.
• Ensure compliance with security policies, standards and regulatory requirements while helping to mitigate technology risks.
• Collaborate with colleagues to improve service delivery, share knowledge and contribute to continuous improvement initiatives.

Qualifications and Experience

• Experience providing first‑line IT support in a service desk or end‑user technology environment. (Required)
• Experience troubleshooting and resolving hardware, software, desktop, laptop, mobile device and peripheral issues. (Required)
• Experience managing end‑user devices, including deployment, configuration, maintenance, updates and lifecycle support. (Required)
• Experience using IT Service Management (ITSM) tools to log, prioritise and resolve incidents and service requests within SLAs. (Required)
• Experience supporting Microsoft Office applications, particularly Microsoft Excel, and Windows/Linux environments integrated with Active Directory. (Required)
• Working knowledge of basic networking concepts, including DHCP, DNS and network cabling standards. (Required)
• Demonstrated experience delivering excellent customer service, prioritising workloads and resolving technical issues using analytical and problem‑solving skills. (Required)
• Commitment to continuous learning and maintaining knowledge of emerging technologies, industry trends and best practices. (Required)
• Degree in computer science or other technical programme with exposure to programming, or equivalent work experience. (Preferred)
• Spanish language proficiency. (Preferred)
• Hard Skills
• Experience in IT incident and service request management using ITSM tools and processes. (Required)
• Troubleshooting and support of Windows and Linux operating systems, Microsoft Office applications (especially Excel) and end‑user hardware. (Required)
• End‑user device deployment, configuration, maintenance, patching and lifecycle management. (Required)
• Knowledge of Active Directory integrated environments and user/device administration. (Required)
• Understanding of core networking concepts, including DHCP, DNS, LAN and connectivity troubleshooting. (Required)
• Desktop computing installation, configuration, security compliance and technical documentation. (Required)
• Soft Skills
• Great customer service and communication skills, with the ability to explain technical information clearly to end users. (Required)
• Analytical thinking and problem‑solving skills to diagnose issues and identify effective solutions. (Required)
• Excellent planning, organisation and time‑management skills, with the ability to prioritise competing tasks. (Required)
• High attention to detail and commitment to delivering accurate, high‑quality work. (Required)
• Takes ownership, demonstrates accountability and proactively follows issues through to resolution. (Required)
• Collaborative team player with the ability to build relationships, share knowledge and contribute to continuous improvement. (Required)

Benefits

• £44,400.00 – £66,600.00 per annum (depending on experience).
• £500 annual cash allowance for benefits.
• 27 days holiday plus bank holidays, increasing to 28 days after five years, with the option to purchase up to five contractual days per year.
• Voluntary healthcare benefits at discounted rates – medical, dental and health assessments.
• Company pension contribution of 8% of salary, potentially up to 12.5% with employee contribution, including cash options.
• Insurance coverage – company‑funded death‑in‑service benefit, income protection, additional life assurance and critical illness cover at discounted rates.
• Share plan participation.
• Employee access to Santander product offers and discounts.
• Competitive rewards reflecting impact and value added.
• Well‑being support – access to wellbeing partners covering physical, mental, social and financial pillars, apps, gym and fitness discounts, online classes, flexible healthcare and mental health support.
• Enhanced family leave, childcare options and tailored wellbeing support.
• Volunteering opportunities.
• Global career growth across the international network.
• Equality and Diversity

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

• Right to work in the UK
• All candidates must have the right to work in the UK to commence employment with Santander.
• Working Pattern

Roles are site‑based with a hybrid working pattern; colleagues are expected to attend the office at least twelve days per month (pro‑rated for part‑time roles).

#J-18808-Ljbffr