At a Glance
- Tasks: Help customers secure their dream homes and manage loans with warmth and energy.
- Company: Homes Direct Servicing, a supportive team in Glasgow.
- Benefits: Competitive salary, generous holiday, and health benefits.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for outstanding service.
The predicted salary is between 25000 - 31579 € per year.
Homes Direct Servicing is looking for Customer Service Advisors based out of Glasgow. In this role you’ll bring energy and warmth to every customer interaction, whether helping someone secure their dream home, celebrating their final mortgage payment or applying for a personal loan. No two calls are the same, and we’ll equip you with the skills to build strong customer relationships, take ownership and deliver great service.
Responsibilities
- Handling customer and third‑party mortgage or loan queries and transactions over the phone.
- Once fully trained, you may have the opportunity to support via Live Chat too.
- Inspiring customers to embrace our digital evolution, allowing them to choose how they interact with us.
- Keeping our customers and the bank safe by identifying vulnerability and detecting potential fraud.
- Collating information accurately to solve customer queries at first point of contact.
Professional Experience
- Excellent verbal and written communication skills (Required)
- Extensive computer and numeracy skills, having the ability to navigate multiple systems at once (Required)
- A passion for delivering outstanding service, listening to customer needs and providing great outcomes (Required)
- Excellent attention to detail, ensuring policies and regulations and quality standards are followed (Preferred)
- The ability to thrive in a fast‑paced environment, and adapt to change (Preferred)
Benefits and Compensation
- Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience)
- £500 annual cash allowance to spend on benefits
- 25 days’ holiday plus bank holidays; increases to 26 days after 5 years of service, with option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Pension: 8% of salary paid by Santander, up to 12.5% with employee contribution; cash option available
- Protection for you and your family: company‑funded death‑in‑service benefit, income protection insurance and additional life assurance
Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing) | Glasgow employer: Santander UK
At Homes Direct Servicing in Glasgow, we pride ourselves on being an exceptional employer that values our Customer Service Advisors. With a vibrant work culture that encourages personal growth and development, we offer competitive salaries, generous holiday allowances, and comprehensive benefits including healthcare and pension contributions. Join us to make a meaningful impact in customers' lives while enjoying a supportive environment that celebrates your achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing) | Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Homes Direct. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, it's all about building relationships, so let your personality shine through while keeping it professional.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing) | Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and energy into your words. Remember, this role is all about connecting with customers, so show us how you’d bring that vibe to our team.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for in a Customer Service Advisor. This shows us that you’ve done your homework and are genuinely interested in joining our team at Homes Direct.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how we can support your career journey.
How to prepare for a job interview at Santander UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in the mortgage and loans sector. Familiarise yourself with common queries customers might have and think about how you would handle them. This will show your potential employer that you're proactive and ready to jump in.
✨Show Your Personality
Homes Direct values energy and warmth in customer interactions. During the interview, let your personality shine through! Share examples of how you've built strong relationships with customers in the past, and don’t be afraid to inject a bit of enthusiasm into your responses.
✨Demonstrate Adaptability
The job requires thriving in a fast-paced environment, so be prepared to discuss times when you've successfully adapted to change. Think of specific examples where you’ve had to adjust quickly to new situations or challenges, and how you managed to maintain great service throughout.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the training process, how success is measured in the role, or what the team culture is like. It shows that you’re genuinely interested in the position and eager to learn more about the company.
