At a Glance
- Tasks: Help customers with their financial needs face-to-face and over the phone.
- Company: Join Santander UK, a leading bank with a friendly culture.
- Benefits: Starting salary of £25,136, plus flexible benefits and 25 days holiday.
- Other info: Permanent, full-time role with excellent career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Customer Experience Consultant | S1 | South East & South London | Tunbridge Wells
Join Santander UK as a Customer Experience Consultant, helping customers face to face or on the phone with their day-to-day and longer-term financial needs. You’ll be the friendly face and voice of Santander in your branch, delivering a high standard of service in a fast-paced environment.
Responsibilities
- Listen to, understand and anticipate customers\' financial needs
- Present options and solutions across a range of products and services, with a primary focus on digital channels
- Answer customer calls into our contact centre
- Develop meaningful relationships with customers and work with colleagues to support their day-to-day and long-term needs
- Contribute to a simple, smooth experience for colleagues and customers
What you’ll bring
- Proven ability to deliver an outstanding consultative customer experience by exploring a customer’s needs
- Excellent listening, numeracy and communication skills, both face-to-face and over the phone
- A real desire to go above and beyond for customers
- Effective teamwork with a flexible, can-do approach
- Openness to a broad range of activities and adaptability to business needs
Role details
- Location: Tunbridge Wells Branch, United Kingdom
- Contract type: Permanent, Full-time
- Working hours: 35 hours per week, Monday – Saturday, 8:00–18:00
Salary and benefits
Starting salary £25,136 base, plus a £500 flexible benefits allowance and up to £1,680 discretionary performance related pay
Other benefits include 25 days holiday (26 after 5 years), discretionary annual bonus, healthcare options, pension contributions, life and income protection insurance, staff discounts and more. Salary and benefits prorated for part-time roles.
Right to work
- All applicants must have the right to work in the UK. If a visa or work permit is required, it will not affect the progression of your application; however, lack of right to work may prevent Santander from progressing a conditional offer.
What to do next
If this role sounds like a good fit, please apply. For assistance with the recruitment process, contact resourcing@santander.co.uk.
Additional information
We welcome applications with the understanding that relocation packages may not be available. Santander will pay required employer visa-related fees if sponsorship is offered. You may be liable for your own immigration and relocation costs.
Customer Experience Consultant | S1 | South East & South London | Tunbridge Wells in Royal Tunbridge Wells employer: Santander UK
Santander UK is an exceptional employer, offering a vibrant work culture in the heart of Tunbridge Wells, where you can thrive as a Customer Experience Consultant. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside competitive benefits such as a starting salary of £25,136, 25 days of holiday, and a flexible benefits allowance. Join us to be part of a supportive team that values your contributions and encourages you to go above and beyond for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Consultant | S1 | South East & South London | Tunbridge Wells in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Customer Experience Consultant, you'll need to listen to customers' needs. Try role-playing with a friend or family member to sharpen your ability to ask questions and respond thoughtfully.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you've had to adjust to changing situations. Use examples from past experiences to demonstrate how you can handle the fast-paced environment at Santander.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Good luck!
We think you need these skills to ace Customer Experience Consultant | S1 | South East & South London | Tunbridge Wells in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Experience Consultant. We want to see how you can bring that friendly face and voice to our customers!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent listening and communication skills in your written application. Use clear and concise language to show us you can connect with people effectively.
Highlight Teamwork and Flexibility:We value teamwork and a can-do attitude! In your application, share examples of how you've worked well with others and adapted to changing situations. This will show us you're ready to contribute to a smooth experience for both colleagues and customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re serious about joining our team at Santander.
How to prepare for a job interview at Santander UK
✨Know Your Customer Experience
Before the interview, brush up on what makes a great customer experience. Think about examples from your past where you’ve gone above and beyond for customers. This will help you demonstrate your understanding of the role and show that you’re ready to deliver outstanding service.
✨Practice Active Listening
Since this role requires excellent listening skills, practice active listening techniques. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully. This will not only show your communication skills but also your ability to understand customer needs.
✨Familiarise Yourself with Digital Channels
As the role focuses on digital channels, it’s crucial to be familiar with them. Research Santander's digital services and think about how you can present options and solutions to customers. Being knowledgeable will give you an edge and show your commitment to helping customers navigate their financial needs.
✨Show Your Team Spirit
Teamwork is key in this role, so be prepared to discuss how you’ve worked effectively with colleagues in the past. Share specific examples of how you’ve collaborated to enhance customer experiences or solve problems together. This will highlight your flexible, can-do approach that Santander values.
