At a Glance
- Tasks: Be the friendly face of our bank, helping customers with their queries and transactions.
- Company: Join Santander, a leading retail bank with a focus on customer experience.
- Benefits: Enjoy a competitive salary, generous holiday, and a £500 annual benefits allowance.
- Other info: Flexible working hours and opportunities for global career growth await you!
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for outstanding customer service are essential.
The predicted salary is between 25158 - 33544 € per year.
Location: Lincoln & Chesterfield PMM Market, Newark/Grantham Twinned Site Branches (UK). 35‑hour week, Monday to Saturday, 8am‑6pm.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries, and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service either from a face‑to‑face or telephony background (Required).
- Ability to communicate effectively with customers to truly understand their needs (Required).
- A real desire to go above‑and‑beyond for customers (Preferred).
- Effective team working skills with a flexible, can‑do approach to work (Preferred).
- Openness to a broad range of activities even if outside of standard expectations (Preferred).
- Ability to grow, adapt, and change accommodating business needs and priorities (Preferred).
Salary and Benefits
- Salary: £25,158 – £33,544 per annum (35‑hour week).
- £500 annual cash allowance to spend on benefits.
- 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service; option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates, including medical, dental, and health assessments.
- Pension: Santander contributes 8% of salary, up to 12.5% if you contribute; part of the contribution can be taken in cash.
- Protection: company‑funded death‑in‑service and income protection insurance, with discounted rates for additional life assurance and critical illness cover.
- Share plans to share in Santander’s success.
- Employee product access: free Edge Current Accounts and Credit Cards, plus other discounts and deals on Santander products.
- Competitive rewards that reflect the impact you make and the value you bring.
- Wellbeing support across physical, mental, social, and financial pillars; discounted gym and fitness, weekly online classes, flexible healthcare and mental health support.
- Family leave and support for life stages (menopause, pregnancy, parenthood), enhanced childcare options, and tailored wellbeing support.
- Volunteering opportunities to give back to communities.
- Global growth opportunities across the international network.
Equal Employment Opportunity
We provide equal opportunities regardless of age, gender, disability, civil status, race, religion, or sexual orientation. All candidates are fairly considered.
Right to Work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Consultant | S1 | Retail Banking | Lincoln & Chesterfield PMM Market | Newa[...] employer: Santander UK
Santander is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With competitive salaries, generous holiday allowances, and a range of benefits including healthcare and pension contributions, employees are empowered to thrive both personally and professionally. The Lincoln & Chesterfield PMM Market branches provide a dynamic environment where Customer Experience Consultants can build meaningful relationships with customers while enjoying opportunities for growth within a global network.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Consultant | S1 | Retail Banking | Lincoln & Chesterfield PMM Market | Newa[...]
✨Tip Number 1
Get to know the company! Research Santander's values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, role-play common scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the Customer Experience Consultant role.
We think you need these skills to ace Customer Experience Consultant | S1 | Retail Banking | Lincoln & Chesterfield PMM Market | Newa[...]
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Consultant role. Highlight your experience in delivering outstanding customer service and how you can go above-and-beyond for customers, as this is what we’re really looking for!
Show Off Your Communication Skills:Since effective communication is key in this role, give examples of how you've successfully interacted with customers in the past. Whether it’s face-to-face or over the phone, let us know how you’ve understood their needs and provided solutions.
Demonstrate Team Spirit:We love a team player! Share experiences where you’ve worked collaboratively with others to achieve a common goal. This could be anything from resolving customer issues together to improving processes within your team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills. Think about your past experiences where you've gone above and beyond for customers, whether face-to-face or over the phone. Be ready to share specific examples that highlight your ability to understand and meet customer needs.
✨Research the Company
Get familiar with Santander's values and services. Understanding their approach to customer experience will help you align your answers with what they’re looking for. Plus, it shows you’re genuinely interested in the role and the company.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is crucial for a role that involves building relationships with customers.
✨Be Ready to Adapt
Since the job requires flexibility and a can-do attitude, think of examples where you've had to adapt to changing situations. Share how you handled unexpected challenges and what you learned from those experiences. This will show you’re ready to grow with the company.
