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- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join a supportive team at Santander, a leader in retail and business banking.
- Benefits: Enjoy 25 days holiday, performance bonuses, and health benefits.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Great communication skills and a passion for outstanding customer service.
- Other info: Diverse workplace committed to equality and personal growth.
The predicted salary is between 19500 - 26500 £ per year.
Customer Experience Advisor | Retail & Business Banking | Sheffield
Salary: £24,500 per annum (base £24,000 + £500 flexible benefit). Working 35 hours per week Monday‑Saturday 8:00am‑6:00pm in the Sheffield branch.
About the role
As the friendly face and voice of Santander, you will be a listener and problem solver, helping customers with cash transactions, banking hall technology, phone support and fraud protection. You will never know what the next challenge will be, but you will have plenty of support from a close‑knit team.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions
- Develop knowledge of services and products to help customers
- Identify new ways to improve the customer experience
What you’ll bring
- Proven ability to deliver outstanding customer service face‑to‑face or telephony
- Effective communication skills to truly understand customer needs
Nice to have
- A real desire to go above and beyond for customers
- Effective team‑working skills with a flexible, can‑do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change to accommodate business needs and priorities
- Right to work in the UK
Benefits
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service
- Eligible for a discretionary performance‑related annual bonus
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Free access to digital health services, wellbeing apps and online classes
- Company‑funded pension contributions (8% of salary, up to 12.5% if you contribute)
- Protection and insurance benefits (life, critical illness, income protection)
- Charitable giving and community partnership support
- Share in Santander’s success with share plans
- 24/7 online employee discount platform
- Access to product discounts and offers with no fee
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and are committed to equality of opportunity.
Right to work
All candidates must have the right to work in the UK. If you require a working visa or permit, it will not affect our decision to consider your application, but if you do not have a right to work, we will not proceed.
What to do next
If this sounds like a role you’re interested in, please apply. For any assistance in the recruitment process, contact us at resourcing@santander.co.uk.
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Customer Experience Advisor | S1 | Retail & Business Banking | Sheffield employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Sheffield
✨Tip Number 1
Get to know the company! Research Santander's values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face and voice for customers, role-play common scenarios with a friend. This will boost your confidence and help you articulate your problem-solving abilities effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Santander, giving you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the Customer Experience Advisor role.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Sheffield
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. We want to see how you've gone above and beyond for customers in the past, whether face-to-face or over the phone.
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us that you understand what we're looking for in a Customer Experience Advisor.
Be Yourself: Let your personality shine through in your application. We’re looking for someone who can connect with customers, so don’t be afraid to show us your friendly side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Be ready to share examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of delivering outstanding service.
✨Practice Active Listening
As a Customer Experience Advisor, listening is key. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows you can truly understand customer needs, which is crucial for the role.
✨Familiarise Yourself with Santander's Services
Take some time to research Santander’s products and services. Being knowledgeable about what they offer will not only impress your interviewers but also help you answer questions more effectively and suggest improvements for customer experience.
✨Show Your Team Spirit
Since teamwork is essential in this role, be prepared to discuss your experiences working in teams. Share specific examples of how you’ve collaborated with others to solve problems or improve processes, highlighting your flexible and can-do approach.