At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander, a diverse and inclusive workplace that values your contributions.
- Benefits: Starting salary of £24,500, 25 days holiday, and flexible benefits to suit your needs.
- Other info: Enjoy a supportive team atmosphere with opportunities for growth and development.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Outstanding customer service skills and effective communication are essential.
The predicted salary is between 24500 - 24500 £ per year.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Wellingborough
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Join our community: For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
Country: United Kingdom
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
The difference you’ll make:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring: These are the essential requirements you need to be successful in this role:
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
- A real desire to go above-and-beyond for customers
- Effective teamwork skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
- You will require the right to work in the UK
What else you need to know:
- This is a full-time permanent branch-based role, working across Monday to Saturday from 8:00am – 6:00pm
- The role is based between Wellingborough and Kettering Branches
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented people through living our values of Simple, Personal, and Fair.
How We’ll Reward You
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our benefits
- 25 days’ holiday plus bank holidays (26 after 5 years), with option to purchase up to 5 days per year
- Discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Free access to digital health services, including GP
- Wellbeing apps and online classes
- 8% pension contribution from Santander (up to 12.5% if you contribute)
- Company-funded death-in-service and income protection insurance, discounted life assurance options
- Support for charitable giving and community partnerships
- Share plans and 24/7 online employee discount platform
- Access to staff versions of Santander products with no fees and other discounts
Right to work in the UK
All roles require the right to work in the UK. If you require a visa or permit, this will not affect the decision to progress. If you do not have the right to work, Santander will not proceed with your application.
What to do next
If this sounds like a role you’re interested in, please apply. If we can assist you during the recruitment process (e.g., in alternate formats or with additional help), contact resourcing@santander.co.uk.
Additional Information
We welcome applications with awareness that relocation packages may not be available. Santander will cover mandatory government fees for visa sponsorship as required; you may be liable for personal relocation costs.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales, Public Relations, and Customer Service
Raunds, England, United Kingdom
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Wellingb[...] in Wellingborough employer: Santander UK
Santander is an exceptional employer, offering a supportive and inclusive work environment in the heart of Wellingborough. With a competitive starting salary, generous holiday allowance, and a range of tailored benefits, employees are encouraged to grow and thrive in their roles. The company values diversity and fosters a culture of teamwork and flexibility, making it an ideal place for those seeking meaningful and rewarding employment in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Wellingb[...] in Wellingborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Santander UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Santander UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Wellingb[...] in Wellingborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Santander UK:Your cover letter is your chance to shine! Tell us why you want to work at Santander UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Santander UK!
How to prepare for a job interview at Santander UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
