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For Companies At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander, a diverse and inclusive workplace that values your contributions.
- Benefits: Starting salary of £24,500, 25 days holiday, and flexible benefits to suit your needs.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Outstanding customer service skills and effective communication are essential.
- Other info: Enjoy a supportive team atmosphere with opportunities for growth and development.
The predicted salary is between 24500 - 24500 £ per year.
Overview
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Wellingborough Branch
We are currently recruiting Customer Service colleagues, with a starting salary of £24,500 per annum. This is made up of a base salary of £24,000 plus an additional £500 flexible benefit.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
You’ll be supported in a busy, varied branch environment. You’ll be flexible in your approach and comfortable undertaking a broad range of activities in a multi-skilled role. You’ll thrive on the variety and be a key eyes and ears for the business.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring
These are the essential requirements you need to be successful in this role:
- Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
Nice to have
- A real desire to go above-and-beyond for customers
- Effective teamwork with a flexible, can-do approach
- Openness to a broad range of activities outside standard expectations
- Ability to grow, adapt and change with business needs and priorities
- You will require the right to work in the UK
What else you need to know
- This is an on-call role with a minimum of 260 hours per annum
- This is a rolling contract
- The role is based in our Wellingborough Branch
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented people through living our values of Simple, Personal, and Fair.
How We’ll Reward You
In addition to salary, we offer a wide range of benefits you can tailor to your needs:
- Starting salary of £24,000 plus a £500 annual cash allowance to spend on our benefits
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service, with option to purchase up to 5 extra days
- Eligible for a discretionary performance-related annual bonus
- Discounted voluntary healthcare benefits (medical, dental, health assessments)
- Free access to digital health services, including GP
- Wellbeing apps and online classes
- 8% pension contribution (with potential for higher employer contributions if you contribute)
- Company-funded life insurance, income protection, and optional additional cover
- Charitable giving and community partnerships
- Stock/share plans and employee discounts platform
- Access to staff versions of Santander products with no fees
Benefits
Learn more about our benefits and family-friendly policies.
Right to work in the UK
All individuals must have the right to work in the UK to commence employment with Santander. If you require a visa/permit, this will not influence our decision on progression; however, if you do not have the right to work, Santander will not proceed with your application.
What to do next
If this sounds like a role you’re interested in, please apply. If you need assistance during the recruitment process, contact resourcing@santander.co.uk for alternative formats or support.
Additional Information
We welcome applications with the understanding that relocation may not be available. Santander will pay mandatory employer visa sponsorship fees where required; you may be liable for other immigration or relocation costs.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales, Public Relations, and Customer Service
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Wellingb[...] employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Wellingb[...]
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview. It’s all about showing how you can be that friendly face and problem solver they’re looking for.
✨Tip Number 3
Be flexible and open-minded! The role involves a variety of tasks, so highlight your adaptability. Share examples of how you've successfully handled different responsibilities in past jobs. This will demonstrate that you can thrive in a busy branch environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about the opportunity. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Wellingb[...]
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific examples of how you've delivered outstanding customer service in the past, as this will resonate with us at StudySmarter.
Show Your Problem-Solving Skills: In your application, share instances where you've successfully resolved customer issues. We love seeing candidates who can think on their feet and find solutions, just like you'll need to do in this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've gone above and beyond for customers in previous roles, whether face-to-face or over the phone. This will show that you understand the importance of delivering outstanding service.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. Think about how these values align with your own approach to customer interactions. During the interview, you can reference these values to demonstrate that you're a good fit for their culture.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice answering questions like, 'How would you handle a difficult customer?' or 'What steps would you take to resolve a transaction issue?' This will help you articulate your thought process clearly.
✨Show Your Flexibility and Team Spirit
Since the role requires a flexible approach and teamwork, be prepared to discuss times when you've adapted to changing situations or collaborated effectively with others. Highlighting these experiences will show that you're ready to thrive in a busy branch environment.
