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- Tasks: Be the friendly face of Santander, helping customers with transactions and solving their queries.
- Company: Join Santander, a diverse workplace that values inclusion and personal growth.
- Benefits: Enjoy 25 days holiday, a cash allowance, and access to health services.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Outstanding customer service skills and effective communication are essential.
- Other info: Flexible working hours and opportunities for career advancement await you.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Solihull
Country: United Kingdom
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day‑to‑day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
Nice to have
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can‑do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
- You will require the right to work in the UK
Role details
- This is a 12 month fixed term branch‑based role, working hours across Monday to Saturday across the hours of 8:00am – 6:00pm
- The role is based in our Solihull branch
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
Benefits
- ÂŁ500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance‑related annual bonus.
- Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Sales, Public Relations, and Customer Service
What to do next
If this sounds like a role you’re interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Solihull employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Solihull
✨Tip Number 1
Get to know the company! Research Santander's values and culture. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission of providing outstanding customer service.
✨Tip Number 2
Practice your listening skills! As a Customer Experience Advisor, you'll need to really hear what customers are saying. Try role-playing with a friend or family member to sharpen your ability to ask clarifying questions and provide tailored solutions.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for customers. We love hearing about real-life situations that showcase your problem-solving skills and dedication to customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows us you're genuinely interested in the role and gives you another chance to reiterate why you're the perfect fit for the team.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Solihull
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Experience Advisor role. We love seeing genuine interest!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like you would with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about past experiences where you went above and beyond for a customer. Be ready to share specific examples that highlight your problem-solving abilities and how you effectively communicated with customers.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. During the interview, demonstrate how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice handling common customer scenarios, like dealing with a complaint or assisting with a transaction. This will help you feel more confident and show the interviewer that you can think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, opportunities for growth, or how they measure success in this role. This not only shows your interest but also helps you determine if this is the right fit for you.
