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- Tasks: Be the friendly face of Santander, helping customers with transactions and tech support.
- Company: Join Santander UK, a diverse and inclusive workplace that values your contributions.
- Benefits: Starting salary of ÂŁ24,500, 25 days holiday, and flexible health benefits.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Outstanding customer service skills and effective communication abilities.
- Other info: Full-time role with excellent career growth opportunities in a dynamic environment.
The predicted salary is between 24000 - 25000 ÂŁ per year.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Liverpool OS
Join Santander UK to apply for the Customer Experience Advisor role in Liverpool OS. This role is a full‑time, permanent, branch‑based position earning a starting salary of £24,000 plus a £500 flexible benefit, for a total of £24,500 per annum.
About the role
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver, helping with cash transactions, supporting customers with technology in the banking hall, transacting over the phone, and protecting customers against fraud and scams. In a busy, varied, and challenging branch environment, you will thrive on the variety and operate in a multi‑skilled environment.
Key Responsibilities
- Act as the first point of contact for customers in the branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help customers.
- Identify new ways to improve the customer experience.
What you’ll bring
- Proven ability to deliver outstanding customer service in face‑to‑face or telephony settings.
- The ability to communicate effectively with customers to truly understand their needs.
Nice to have
- A real desire to go above‑and‑beyond for customers.
- Effective team working skills with a flexible, can‑do approach.
- Openness to a broad range of activities beyond standard expectations.
- Ability to grow, adapt and change accommodating business needs and priorities.
- Right to work in the UK.
Other details you need to know
- Full‑time permanent branch‑based role, 35 hours across Monday to Saturday 8:00 am – 6:00 pm.
- Role based in the Liverpool OS branch.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you
- Starting salary of ÂŁ24,000 plus a ÂŁ500 annual cash allowance.
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with optional purchase of up to 5 contractual days per year.
- Eligible for a discretionary performance‑related annual bonus.
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three online classes per week.
- 8% of salary paid into your pension (with up to 12.5% if you contribute); option to receive part of the contribution in cash.
- Protection for you and your family: company‑funded death‑in‑service benefit and income protection insurance, with optional additional life assurance and critical illness cover.
- Support for charitable giving and community partnerships.
- Share in Santander’s success through share plans.
- 24/7 online employee discount platform.
- Access to staff versions of Santander products with no fees and many other discounts.
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander, either by nationality, visa, or work permit. If you do not have the right to work, the application will be withdrawn.
What to do next
If this sounds like a role you’re interested in, please apply. If you need any assistance in the recruitment process, contact us at resourcing@santander.co.uk.
Additional information
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the necessary mandatory government fees for visa sponsorship, and you may be liable for your own personal employee immigration and relocation costs.
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Customer Experience Advisor | S1| Retail & Business Banking | Customer Interactions | Liverpool OS employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1| Retail & Business Banking | Customer Interactions | Liverpool OS
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Customer Experience Advisor role.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Show your passion for helping customers and your willingness to go above and beyond. Remember, they want to see the real you and how you'd fit into their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor | S1| Retail & Business Banking | Customer Interactions | Liverpool OS
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. We want to see how you've gone above and beyond for customers in previous roles, whether face-to-face or over the phone.
Tailor Your Application: Take a moment to customise your application for the Customer Experience Advisor role. Use keywords from the job description to show us that you understand what we're looking for and how you fit the bill.
Be Yourself: Let your personality shine through in your application! We value authenticity and want to know who you are beyond your qualifications. Share your passion for helping others and your approach to problem-solving.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of delivering outstanding service, which is key for a Customer Experience Advisor.
✨Familiarise Yourself with Santander's Values
Take some time to research Santander's values: Simple, Personal, and Fair. Think about how these values align with your own experiences and be prepared to discuss how you can embody them in your role. This will demonstrate your commitment to the company culture.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Practice responding to situations where you had to solve a problem or handle a difficult customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Adaptability
In a busy branch environment, adaptability is crucial. Be ready to discuss times when you've had to adjust to changing priorities or take on new tasks. Highlight your flexible, can-do approach to show that you're a great fit for the dynamic nature of the role.
