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For Companies At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and solving their queries.
- Company: Join Santander, a leading bank with a focus on customer experience.
- Benefits: Enjoy a starting salary of £24,000, 25 days holiday, and flexible benefits.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Outstanding customer service skills and effective communication are essential.
- Other info: Full-time role with excellent career growth opportunities and a vibrant team culture.
The predicted salary is between 24000 - 24000 £ per year.
Overview
We are currently recruiting for full time Customer Service colleagues on a 12 month fixed term contract, with a base salary of £24,000 along with an additional £500 flexible benefit. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day‑to‑day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)
Nice to have
- A real desire to go above‑and‑beyond for customers
- Effective team working skills with a flexible, can‑do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
What else you need to know
- The role is based in our branch Kirkintilloch Branch
- This role is a 12 month fixed term contract
- This is a full‑time role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
Benefits
- Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
Application
If this sounds like a role you’re interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Kirkinti[...] employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Kirkinti[...]
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle various customer interactions during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've gone above and beyond for customers in the past. Highlighting your ability to think on your feet will impress the interviewers and demonstrate your commitment to excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Kirkinti[...]
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you connect with customers and solve problems.
Tailor Your Application: Make sure to customise your application for the Customer Experience Advisor role. Highlight your customer service experience and any specific skills that match what we're looking for. It’ll make a big difference!
Show Your Passion: We love candidates who are genuinely excited about helping customers. Share examples of times you've gone above and beyond in previous roles. It shows us you’re the right fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer, whether in person or over the phone.
✨Understand the Role
Familiarise yourself with the specific responsibilities of a Customer Experience Advisor at Santander. Think about how you can contribute to improving customer interactions and be prepared to discuss your ideas during the interview.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also responding thoughtfully. Show that you can understand and address customer needs effectively.
✨Show Your Flexibility
Be ready to talk about your adaptability and willingness to take on various tasks. Share examples of how you've successfully navigated changes in your previous roles, as this will resonate well with the dynamic nature of the job.
