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- Tasks: Be the friendly face and voice of Santander, helping customers with transactions and queries.
- Company: Join Santander UK, a leading bank committed to outstanding customer service and community support.
- Benefits: Enjoy flexible hours, 25 days holiday, health perks, and a generous pension scheme.
- Why this job: Thrive in a dynamic environment where every day brings new challenges and opportunities to grow.
- Qualifications: No prior experience needed, just a passion for helping others and great communication skills.
- Other info: Full-time role based in Hammersmith, working 35 hours across Monday to Saturday.
The predicted salary is between 30000 - 42000 £ per year.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hammersmith
Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hammersmith role at Santander UK
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hammersmith
Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hammersmith role at Santander UK
Join our community.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
Country: United Kingdom
Join our community.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
The difference you’ll make:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring:
These are the essential requirements you need to be successful in this role:
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
- You will require the right to work in the UK
What else you need to know:
- This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
- The role is based in our Hammersmith branch.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How We’ll Reward You.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
Benefits
Learn more about our benefits and family friendly policies
Right to work in the UK.
- Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Sales, Public Relations, and Customer Service
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hammersmith employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hammersmith
✨Tip Number 1
Familiarise yourself with Santander's values and customer service philosophy. Understanding their commitment to being Simple, Personal, and Fair will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to showcase your problem-solving skills. Think of specific examples from your past experiences where you successfully resolved customer issues, as this role heavily focuses on being a listener and a solution provider.
✨Tip Number 3
Network with current or former employees of Santander. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Demonstrate your flexibility and willingness to take on various tasks. Be ready to discuss how you've adapted to changing situations in previous roles, as this is crucial for thriving in a multi-skilled environment like Santander.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hammersmith
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Santander UK is looking for in a Customer Experience Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your experience in customer service, especially in face-to-face or telephony roles. Use specific examples that demonstrate your ability to solve problems and communicate effectively with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with the company's values of being Simple, Personal, and Fair.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Santander UK
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone. This will demonstrate your capability to handle the diverse challenges that may arise.
✨Understand the Role and Company
Familiarise yourself with Santander's values and the specific responsibilities of the Customer Experience Advisor role. Knowing what the company stands for and how they operate will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the questions asked and responding thoughtfully. This skill is essential for understanding customer needs and will reflect your ability to connect with customers effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer interactions. Think about various situations you might encounter in the role and prepare your responses, focusing on problem-solving and relationship-building skills.
