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For Companies At a Glance
- Tasks: Deliver excellent customer service and assist with transactions in a dynamic banking environment.
- Company: Join Santander UK, a leading retail and business banking provider.
- Benefits: Competitive salary, 25 days holiday, healthcare benefits, and employee discounts.
- Why this job: Be the first point of contact for customers and make a real difference in their banking experience.
- Qualifications: Outstanding customer service skills and effective communication abilities.
- Other info: Full-time role with opportunities for growth and community involvement.
The predicted salary is between 25461 - 25461 £ per year.
Overview
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Gravesend Branch
Join Santander UK as a Customer Experience Advisor at the Gravesend Branch. The starting salary is £25,461 per annum, comprised of a base salary of £24,961 plus a £500 flexible benefit. You’ll play a key role in delivering excellent customer service, helping with cash transactions, technology guidance in the banking hall, phone servicing, and fraud protection for customers.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone
- Assist with day-to-day transactions, queries and servicing
- Answer customer calls into the contact centre
- Build relationships and find solutions
- Develop knowledge of services and products to help customers
- Identify new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service, either face-to-face or via telephony
- Ability to communicate effectively with customers to understand their needs
Desirable / Additional Attributes
- Desire to go above-and-beyond for customers
- Strong teamwork with a flexible, can-do approach
- Openness to a broad range of activities beyond standard expectations
- Ability to grow, adapt and respond to business needs and priorities
- Right to work in the UK
What You’ll Need To Know
- Full-time permanent branch-based role, 35 hours per week, Monday to Saturday, between 8:00am – 6:00pm
- Based in Gravesend Branch
Benefits
- Starting salary of £24,961 plus a £500 annual cash allowance for benefits
- 25 days’ holiday plus bank holidays (increases to 26 days after 5 years) with option to purchase up to 5 extra days
- Discretionary performance-related annual bonus
- Voluntary healthcare benefits (medical and dental insurance, health assessments)
- Free access to digital health services, including GP
- Wellbeing apps and online classes
- 8% pension contributions from Santander (up to 12.5% if you contribute); possible cash alternatives
- Company-funded death-in-service benefit, income protection, and additional life assurance options
- Support for charitable giving and community partnerships
- Share in Santander’s success via share plans
- 24/7 online employee discount platform
- Staff versions of Santander products and access to discounts
Right to Work
All applicants must have the right to work in the UK. If a visa/work permit is required, this will not influence the decision to progress the application; however, without the right to work, Santander will not proceed with the offer.
What to Do Next
If this sounds like a role you’re interested in, please apply. If you need recruitment process accommodations, contact resourcing@santander.co.uk.
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Gravesen[...] employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Gravesen[...]
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander and their values. This will help you connect your experiences with what they’re looking for in a Customer Experience Advisor.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can showcase your customer service skills and adaptability, which are key for this role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you went above and beyond for a customer. This will demonstrate your commitment to excellent service and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Santander team in Gravesend.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Gravesen[...]
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Experience Advisor role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role is all about delivering outstanding customer service, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about those moments that made a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your passion for the role shines through without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Be ready to share specific examples of how you've delivered outstanding service in the past, whether face-to-face or over the phone. This will show that you understand the importance of customer interactions.
✨Research Santander's Values
Take some time to research Santander and their approach to customer experience. Understanding their values and how they prioritise customer satisfaction will help you align your answers with what they're looking for. It also shows genuine interest in the company!
✨Prepare for Common Scenarios
Think about common customer scenarios you might encounter as a Customer Experience Advisor. Prepare responses for questions like how you would handle a difficult customer or how you would assist someone with a banking query. Practising these scenarios can boost your confidence.
✨Show Your Team Spirit
Since teamwork is key in this role, be prepared to discuss how you work well with others. Share examples of how you've collaborated with colleagues to improve customer experiences or solve problems. This will highlight your flexible, can-do approach that Santander values.
