Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with transactions and queries, both in-branch and over the phone.
- Company: Join Santander, a diverse and inclusive workplace focused on personal growth and community impact.
- Benefits: Enjoy flexible benefits, 25 days holiday, and a starting salary of £24,500 pro-rata.
- Why this job: Be part of a supportive team, enhance customer experiences, and develop valuable skills.
- Qualifications: Outstanding customer service skills and effective communication are essential; UK work rights required.
- Other info: This is a part-time role, working 21 hours across Monday to Saturday.
The predicted salary is between 19500 - 26000 £ per year.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Coventry Branch
Overview
We are recruiting Customer Service colleagues working 21 hours per week, with a starting salary of £24,500 pro-rata (base £24,000 pro-rata plus £500 flexible). You’ll be a listener and problem solver, helping customers with simple cash transactions, technology in the banking hall, phone-based queries, and protection against fraud and scams. You’ll be part of a close-knit team; you’ll be flexible and multi-skilled to support a range of activities in branch operations.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service from a face-to-face or telephony background
- The ability to communicate effectively with customers to truly understand their needs
- Right to work in the UK
Nice to have
- A real desire to go above-and-beyond for customers
- Effective teamwork skills with a flexible, can-do approach
- Openness to a broad range of activities even if outside standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
What you need to know
- This is a part-time permanent branch-based role, working 21 hours across Monday to Saturday between 8:00am – 6:00pm
- The role is based in our Coventry branch
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and develop talent through our values of Simple, Personal, and Fair.
How We’ll Reward You
As well as salary, we offer a range of benefits that are prorated for part-time roles. You can tailor benefits to your needs.
- Starting salary of £24,000 pro-rata plus £500 annual cash allowance to spend on benefits
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service; option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates (medical and dental insurance, and health assessments)
- Free access to digital health services, including GP
- Free access to wellbeing apps and online classes
- Employer pension contribution of 8% (with up to 12.5% if you contribute); cash alternatives possible
- Company-funded death-in-service benefit and income protection insurance; discounted rates for additional life assurance and critical illness cover
- Charitable giving and community partnerships
- Share plans and 24/7 online employee discount platform
- Staff versions of Santander products (e.g., Edge Current Accounts and Credit Cards) with no fees, plus other discounts
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander. If you require a working visa/permit, this will not influence our decision to progress your application; however, if you do not have a right to work or a visa application is unsuccessful, Santander will not proceed with your application.
What to do next
If this sounds like a role you’re interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, contact resourcing@santander.co.uk for assistance.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Sales, Public Relations, and Customer Service
#J-18808-Ljbffr
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Coventry[...] employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Coventry[...]
✨Tip Number 1
Familiarise yourself with the products and services offered by Santander. Understanding their offerings will help you engage with customers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident when interacting with customers, whether in person or over the phone.
✨Tip Number 3
Showcase your problem-solving abilities during any interviews or discussions. Think of examples from your past experiences where you successfully resolved customer issues, as this will highlight your suitability for the role.
✨Tip Number 4
Emphasise your flexibility and teamwork skills. Be prepared to discuss how you've adapted to changing situations in previous roles, as this aligns well with the dynamic nature of the Customer Experience Advisor position.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Coventry[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in face-to-face or telephony roles. Use specific examples that demonstrate your ability to solve problems and communicate effectively with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how you can contribute to improving the customer experience at Santander and refer to the specific responsibilities mentioned in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as teamwork, flexibility, and adaptability. These are key qualities for the role, so provide examples of how you've demonstrated these in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Santander UK
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, whether face-to-face or over the phone. Be ready to share specific examples of how you've successfully resolved customer issues or gone above and beyond to meet their needs.
✨Demonstrate Effective Communication
Since the role involves interacting with customers, practice clear and concise communication. During the interview, listen carefully to questions and respond thoughtfully, showing that you can truly understand and address customer needs.
✨Emphasise Teamwork and Flexibility
This position requires working as part of a close-knit team. Be prepared to discuss your teamwork experiences and how you've adapted to changing situations in the past. Highlight your willingness to take on various tasks as needed.
✨Research the Company Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. During the interview, relate your personal values and experiences to these principles, demonstrating that you align with the company's culture and mission.