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For Companies At a Glance
- Tasks: Be the friendly face and voice for customers, solving their banking queries.
- Company: Join Santander, a supportive community focused on customer experience and teamwork.
- Benefits: Enjoy flexible hours, 25 days holiday, and a £500 annual cash allowance for benefits.
- Why this job: Thrive in a dynamic environment while making a real difference for customers.
- Qualifications: Outstanding customer service skills and effective communication are essential.
- Other info: This is a part-time, 6-month fixed term contract based in Coleraine.
The predicted salary is between 24000 - 36000 £ per year.
Country: United Kingdom
Join our community:
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
The difference you’ll make:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring:
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
What else you need to know:
- The role is based in our Coleraine branch
- This role is a 6 month fixed term contract
- This is a part-time role, working 24.5 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How We’ll Reward You.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
Benefits
Learn more about our benefits and family friendly policies
Right to work in the UK.
- Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk. #J-18808-Ljbffr
Locations
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Coleraine employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Coleraine
✨Tip Number 1
Familiarise yourself with Santander's products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to listen actively and respond appropriately is crucial for this role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your flexibility and adaptability during the interview. Prepare examples of how you've successfully handled varied tasks or challenges in previous roles, as this aligns with the multi-skilled environment at Santander.
✨Tip Number 4
Research common customer service challenges in banking. Being prepared to discuss how you would handle specific situations can set you apart from other candidates and show your proactive approach to problem-solving.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Coleraine
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Santander is looking for in a Customer Experience Advisor. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Make sure your CV reflects your experience in customer service, whether face-to-face or over the phone. Use specific examples that demonstrate your ability to solve problems and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your flexibility in handling various tasks. Mention how you can contribute to improving the customer experience at Santander.
Showcase Teamwork Skills: In your application, emphasise your ability to work effectively in a team. Provide examples of how you've collaborated with others to achieve common goals, as this is important for the role.
How to prepare for a job interview at Santander UK
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in delivering outstanding customer service. Be ready to share specific examples of how you've resolved customer issues or gone above and beyond to meet their needs.
✨Demonstrate Flexibility and Adaptability
Since the role requires a flexible approach, prepare to discuss times when you've successfully adapted to changing circumstances or taken on a variety of tasks. This will show that you're comfortable in a multi-skilled environment.
✨Communicate Effectively
Practice active listening and clear communication. During the interview, ensure you ask clarifying questions and summarise what the interviewer says to demonstrate your understanding of customer needs.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. Be prepared to explain how these values resonate with you and how you can embody them in your role as a Customer Experience Advisor.
