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- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander UK, a diverse and inclusive workplace.
- Benefits: Starting salary of £28,341, 25 days holiday, and flexible benefits.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Outstanding customer service skills and effective communication.
- Other info: Full-time role in a supportive team environment at Canary Wharf.
The predicted salary is between 27000 - 29000 £ per year.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Canary Wharf
Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Canary Wharf role at Santander UK.
We are currently recruiting Customer Service colleagues with a starting salary of £28,341 per annum, which includes a base salary of £27,841 plus a £500 flexible benefit. For our customers, you’ll be more than just a friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping with a simple cash transaction, aiding customers with technology in the banking hall, transacting over the phone or protecting them against fraud and scams, you’ll never know what the next challenge will be.
Country: United Kingdom
What’s not in doubt
You’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close‑knit team. You’ll be totally flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time and focus on any one particular element of your role.
The difference you’ll make
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions
- Develop your knowledge of services and products to help our customers
- Identify new ways to improve the customer experience
What you’ll bring
- Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background
- Effective communication skills to truly understand customer needs
It would also be nice for you to have
- A real desire to go above‑and‑beyond for customers
- Effective team‑working skills with a flexible, can‑do approach
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
- Right to work in the UK
What else you need to know
- Full‑time permanent branch‑based role, working 35 hours across Monday to Saturday, 8:00am‑6:00pm
- The role is based in our Canary Wharf branch
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented people through living our values of Simple, Personal, and Fair.
How We’ll Reward You
- Starting salary of £27,841 plus £500 annual cash allowance to spend on benefits.
- 25 days holiday plus bank holidays, increasing to 26 days after 5 years service; up to 5 contractual days per year purchase available.
- Eligibility for discretionary performance‑related annual bonus.
- Voluntary healthcare benefits at discounted rates: medical, dental, health assessments.
- Free access to digital health services, wellbeing apps, and up to three weekly online classes.
- Pension: 8% of salary; company pays up to 12.5% if you contribute; cash options available.
- Protection: death‑in‑service benefit, income protection insurance, and discounted life assurance and critical illness cover.
- Support for charitable giving and community partnerships.
- Share plans and employee discount platform with 24/7 access.
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander. If you have a working visa or permit it will not influence our decision. Failure to meet right to work requirements will result in withdrawal of any offer.
What to do next
If this sounds like a role you’re interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, let us know by contacting resourcing@santander.co.uk.
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Canary Wharf employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Canary Wharf
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Canary Wharf
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your customer service experience and how you can bring a friendly, problem-solving attitude to the team at Santander.
Showcase Your Communication Skills: Since effective communication is key in this role, use your application to demonstrate how you've successfully interacted with customers in the past. Share specific examples that show your ability to listen and understand their needs.
Emphasise Flexibility and Teamwork: We love candidates who are adaptable and can work well in a team. Mention any experiences where you’ve had to be flexible or collaborate with others to achieve a common goal, especially in a busy environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our close-knit team at Canary Wharf.
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or gone above and beyond for customers in the past. This will show that you understand the importance of excellent service.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. Think about how these values align with your own experiences and be prepared to discuss how you can embody them in your role as a Customer Experience Advisor.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice responding to common customer queries or complaints. This will help you demonstrate your problem-solving skills and ability to communicate effectively under pressure.
✨Show Your Flexibility
Highlight your adaptability and willingness to take on various tasks. Share examples of times when you've successfully juggled multiple responsibilities or adapted to changing priorities, as this is crucial in a busy branch environment.