At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander UK, a diverse and inclusive workplace.
- Benefits: Starting salary of £28,341, 25 days holiday, and flexible benefits.
- Other info: Full-time role in a supportive team environment at Canary Wharf.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Outstanding customer service skills and effective communication.
The predicted salary is between 27000 - 29000 £ per year.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Canary Wharf
Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Canary Wharf role at Santander UK.
We are currently recruiting Customer Service colleagues with a starting salary of £28,341 per annum, which includes a base salary of £27,841 plus a £500 flexible benefit. For our customers, you’ll be more than just a friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping with a simple cash transaction, aiding customers with technology in the banking hall, transacting over the phone or protecting them against fraud and scams, you’ll never know what the next challenge will be.
Country: United Kingdom
What’s not in doubt
You’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close‑knit team. You’ll be totally flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time and focus on any one particular element of your role.
The difference you’ll make
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions
- Develop your knowledge of services and products to help our customers
- Identify new ways to improve the customer experience
What you’ll bring
- Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background
- Effective communication skills to truly understand customer needs
It would also be nice for you to have
- A real desire to go above‑and‑beyond for customers
- Effective team‑working skills with a flexible, can‑do approach
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
- Right to work in the UK
What else you need to know
- Full‑time permanent branch‑based role, working 35 hours across Monday to Saturday, 8:00am‑6:00pm
- The role is based in our Canary Wharf branch
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented people through living our values of Simple, Personal, and Fair.
How We’ll Reward You
- Starting salary of £27,841 plus £500 annual cash allowance to spend on benefits.
- 25 days holiday plus bank holidays, increasing to 26 days after 5 years service; up to 5 contractual days per year purchase available.
- Eligibility for discretionary performance‑related annual bonus.
- Voluntary healthcare benefits at discounted rates: medical, dental, health assessments.
- Free access to digital health services, wellbeing apps, and up to three weekly online classes.
- Pension: 8% of salary; company pays up to 12.5% if you contribute; cash options available.
- Protection: death‑in‑service benefit, income protection insurance, and discounted life assurance and critical illness cover.
- Support for charitable giving and community partnerships.
- Share plans and employee discount platform with 24/7 access.
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander. If you have a working visa or permit it will not influence our decision. Failure to meet right to work requirements will result in withdrawal of any offer.
What to do next
If this sounds like a role you’re interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, let us know by contacting resourcing@santander.co.uk.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Canary Wharf in City of London employer: Santander UK
Santander UK is an exceptional employer, offering a supportive and inclusive work environment in the vibrant Canary Wharf area. As a Customer Experience Advisor, you'll enjoy a competitive salary, comprehensive benefits including healthcare and pension contributions, and ample opportunities for personal and professional growth within a close-knit team dedicated to delivering outstanding customer service. With a commitment to diversity and employee well-being, Santander fosters a culture where every colleague can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Canary Wharf in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Santander UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Santander UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Canary Wharf in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Santander UK:Your cover letter is your chance to shine! Tell us why you want to work at Santander UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Santander UK!
How to prepare for a job interview at Santander UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
