Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face and voice of Santander, helping customers with transactions and queries.
- Company: Join Santander UK, a leading bank committed to customer service and community support.
- Benefits: Enjoy flexible hours, 25 days holiday, health perks, and a £500 annual cash allowance.
- Why this job: Thrive in a dynamic team environment while making a real difference for customers.
- Qualifications: No specific experience required, just a passion for outstanding customer service and teamwork.
- Other info: Part-time role based in Bromley, working 24.5 hours across Monday to Saturday.
The predicted salary is between 24000 - 36000 £ per year.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Bromley
Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Bromley role at Santander UK
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Bromley
2 days ago Be among the first 25 applicants
Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Bromley role at Santander UK
Join our community:
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
Country: United Kingdom
Join our community:
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
The difference you’ll make:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring:
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
What else you need to know:
- The role is based in our Bromley branch.
- This is a part-time permanent branch-based role, working 24.5 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How We’ll Reward You.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
Benefits
Learn more about our benefits and family friendly policies
Right to work in the UK.
- Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Sales, Public Relations, and Customer Service
Referrals increase your chances of interviewing at Santander UK by 2x
Get notified about new Customer Advisor jobs in Bromley, England, United Kingdom .
Bromley, England, United Kingdom 1 week ago
Bromley, England, United Kingdom 1 week ago
Client Service Associate – Sloane Street
London, England, United Kingdom 1 hour ago
Bromley, England, United Kingdom 1 week ago
Telephone Customer Service – Mercedes-Benz of Dartford
Dartford, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
Hammersmith, England, United Kingdom 1 day ago
Telephone Customer Reservations – Mercedes-Benz
Dartford, England, United Kingdom 4 weeks ago
London, England, United Kingdom 3 weeks ago
Guest Relations Executive – Guest Relations – Jumeirah Carlton Tower
London, England, United Kingdom 2 weeks ago
Croydon, England, United Kingdom 1 week ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
Bromley, England, United Kingdom 1 day ago
London, England, United Kingdom 3 days ago
Sidcup, England, United Kingdom 1 day ago
Guest Relations Executive – Guest Relations – Jumeirah Carlton Tower
Orpington, England, United Kingdom 6 days ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
Service Advisor – Mercedes-Benz of Dartford
Dartford, England, United Kingdom 1 month ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 3 weeks ago
Dartford, England, United Kingdom 1 day ago
Oxted, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Bromley employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Bromley
✨Tip Number 1
Familiarise yourself with Santander's values and customer service philosophy. Understanding their commitment to being Simple, Personal, and Fair will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. This will showcase your problem-solving skills and ability to thrive in a dynamic environment.
✨Tip Number 3
Research common banking transactions and customer queries to show your proactive approach. Being knowledgeable about the services offered by Santander can help you stand out as a candidate who is ready to assist customers effectively.
✨Tip Number 4
Network with current or former employees of Santander to gain insights into the company culture and expectations for the Customer Experience Advisor role. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Bromley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Santander UK is looking for in a Customer Experience Advisor. Highlight key responsibilities and required skills, such as outstanding customer service and effective communication.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Use specific examples from your past work that demonstrate your ability to solve problems and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the banking sector. Mention how you can contribute to improving customer experiences at Santander and why you want to be part of their team.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Santander UK
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone.
✨Demonstrate Flexibility and Adaptability
The role requires a flexible approach to various tasks. Be ready to discuss how you've adapted to changing situations in previous jobs, especially in fast-paced environments like retail or customer service.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex information simply, so think of ways to demonstrate your communication skills during the interview.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Customer Experience Advisor.
