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- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander UK, a leading bank committed to excellent customer service.
- Benefits: Enjoy a £24,000 salary, flexible benefits, 25 days holiday, and health perks.
- Why this job: Thrive in a dynamic team, solving real problems and making a difference for customers.
- Qualifications: No specific experience needed, just a passion for outstanding customer service.
- Other info: This is a full-time, 12-month fixed term role based in Abergavenny.
The predicted salary is between 24000 - 33600 £ per year.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Abergavenny
Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Abergavenny role at Santander UK
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Abergavenny
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Join to apply for the Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Abergavenny role at Santander UK
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We are currently recruiting for full time Customer Service colleagues on a 12 month fixed term contract, with a base salary of £24,000 along with an additional £500 flexible benefit.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
Country: United Kingdom
Join our community.
We are currently recruiting for full time Customer Service colleagues on a 12 month fixed term contract, with a base salary of £24,000 along with an additional £500 flexible benefit.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
The difference you’ll make:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring:
These are the essential requirements you need to be successful in this role:
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)
It would also be nice for you to have:
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
What else you need to know:
- The role is based in our Abergavenny branch
- This role is a 12 month fixed term contract
- This is a full-time role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How We’ll Reward You.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your contract duration
- Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
Benefits
Learn more about our benefits and family friendly policies
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk
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Job function
Sales, Public Relations, and Customer Service
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Abergavenny employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Abergavenny
✨Tip Number 1
Familiarise yourself with Santander's values and customer service philosophy. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond to solve a customer's problem, as this role requires a proactive approach.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Role-play common scenarios you might encounter in the branch or over the phone, focusing on active listening and effective problem-solving.
✨Tip Number 4
Research the latest trends in retail banking and customer experience. Being knowledgeable about current challenges and innovations in the industry can set you apart and show your commitment to the role.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Abergavenny
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Santander UK is looking for in a Customer Experience Advisor. Highlight key responsibilities and required skills, such as outstanding customer service and effective communication.
Tailor Your CV: Make sure your CV reflects your experience in customer service, whether face-to-face or over the phone. Use specific examples that demonstrate your problem-solving abilities and flexibility in handling various tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how you can contribute to improving the customer experience at Santander and why you are excited about this opportunity.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Santander UK
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, whether face-to-face or over the phone. Be prepared to share specific examples of how you've successfully resolved customer issues or gone above and beyond to ensure satisfaction.
✨Demonstrate Effective Communication
Since this role requires strong communication skills, practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showing that you understand the customer's needs.
✨Emphasise Flexibility and Adaptability
The job description mentions a need for flexibility in handling various tasks. Be ready to discuss times when you've adapted to changing situations or taken on new responsibilities, demonstrating your ability to thrive in a dynamic environment.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Customer Experience Advisor.
