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For Companies At a Glance
- Tasks: Be the friendly face of banking, helping customers with their queries and transactions.
- Company: Join Santander UK, a leading retail bank with a focus on customer experience.
- Benefits: Starting salary of £24,000, 25 days holiday, and great healthcare perks.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Outstanding customer service skills and effective communication are a must.
- Other info: Flexible working hours and opportunities for career growth await you!
The predicted salary is between 24000 - 24000 £ per year.
Join Santander UK as a Customer Experience Advisor based at Stockton Branch. You will be on a rolling contract, minimum 260 hours per annum, working on-call and in-branch to provide friendly, customer-centric service across a range of banking touchpoints.
Responsibilities
- Act as the first point of contact for customers in-branch or over the phone.
- Assist with day-to-day transactions, queries and servicing across all banking products.
- Answer customer calls into our contact centre and build relationships while finding solutions.
- Develop knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service either face-to-face or telephony (Required).
- Effective communication skills with customers to truly understand their needs (Required).
- A real desire to go above-and-beyond for customers (Preferred).
- Effective team working skills with a flexible, can-do approach to work (Preferred).
- Openness to a broad range of activities even if outside of standard expectations (Preferred).
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
Benefits
- Starting salary of £24,000 plus a £500 annual cash allowance.
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years.
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
- 1% of salary into pension, up to 12.5% if you contribute.
- Death-in-service benefit and income protection insurance.
- Share plans and access to Santander products and discounts.
We are an equal opportunity employer. We welcome applications from all qualified candidates regardless of age, gender, disability, civil status, race, religion or sexual orientation.
Customer Experience Advisor | S1 | Retail Banking | Stockton Branch employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Stockton Branch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander UK. Understand their values and what they stand for in customer service. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of times you've gone above and beyond for customers. This will demonstrate your commitment to providing outstanding service, which is key for a Customer Experience Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Stockton Branch
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application: Take a moment to customise your application for the Customer Experience Advisor role. Use keywords from the job description to show us that you understand what we're looking for and how you fit the bill.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for helping customers and any unique experiences that make you stand out from the crowd.
Apply Through Our Website: Don't forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Santander UK
✨Know Your Stuff
Before the interview, make sure you brush up on Santander's products and services. Understanding what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, focus on really listening to the questions being asked. This will not only help you provide better answers but also demonstrate your effective communication skills, which are crucial for a Customer Experience Advisor.
✨Show Your Customer-Centric Attitude
Be ready to share examples of how you've gone above and beyond for customers in the past. Highlighting your commitment to outstanding customer service will resonate well with the interviewers.
✨Be Flexible and Open-Minded
Since the role requires adaptability, be prepared to discuss how you've handled changes or unexpected situations in previous jobs. Showing that you can embrace a variety of tasks will set you apart from other candidates.
