Customer Experience Advisor | S1 | Retail Banking | Spalding / Stamford Twin Location Branch

This job is with Santander UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Customer Experience Advisor | S1 | Retail Banking | Spalding / Stamford Twin location BranchCountry: United Kingdom

IT Starts Here

Santander ( is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all professionals to take a proactive and responsible approach toward risk management.

The Difference You Make

Santander is looking for a Customer Experience Advisor based out of both Spalding and Stamford Branches, working 35 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm. This is a Twinned site, which means that one site is open Monday, Wednesday & Friday and the other Tuesday, Thursday & Saturday. You will be required to travel to both locations.

In this role you will be the friendly face and voice of Santander, acting as the first point of contact for customers in branch or over the phone, assisting with day‑to‑day transactions, queries and servicing, answering customer calls into our contact centre, building relationships and finding solutions, developing your knowledge of services and products, and identifying new ways to improve the customer experience.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day‑to‑day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Qualifications

• Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
• Ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can‑do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Right to Work in the UK

• All candidates must have the right to work in the UK to commence employment with Santander.

Benefits

• Salary Range: £25,000.00 - £31,579.00 GBP per annum (depending on experience)
• £500 annual cash allowance to spend on a range of benefits.
• 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.
• Employer contribution to pension of 8% into the pension scheme, up to 12.5% if you contribute, with a cash option.
• Protection for you and your family, including company‑funded death‑in‑service benefit, income protection insurance and discounted rates for additional life assurance and critical illness cover.
• Share plans to share in Santander’s success.
• Access to Santander UK employee products such as Edge Current Accounts and Credit Cards with no fees and other deals and discounts.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Well‑being support including access to wellbeing partners, discounted gym and fitness, online classes, flexible healthcare and mental health support.
• Support for all life stages with enhanced family leave, childcare options and tailored wellbeing support.
• Opportunities to volunteer and give back in the communities we serve.
• Global growth opportunities across Santander’s international network.

Local Compliance

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates, and to be an organisation wherein people thrive at work and at home while delivering the best outcomes for our customers.

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