At a Glance
- Tasks: Be the friendly face of Santander, helping customers with their banking needs.
- Company: Join a tech-driven bank that values innovation and bold thinking.
- Benefits: Enjoy a competitive salary, generous holiday, and health perks.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 25000 - 31579 € per year.
Santander is evolving from a global, high-impact brand into a technology‑driven organisation, and our people are at the heart of this journey. We are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift; it’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help people and businesses prosper while embracing a strong risk culture. All our professionals at all levels are expected to take a proactive and responsible approach toward risk management. In retail and commercial banking we integrate all activities to better serve customers, improve efficiency and drive value creation.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions
- Develop knowledge of services and products to help customers
- Identify new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service either face‑to‑face or telephonic (Required)
- Excellent communication skills to understand customer needs (Required)
- Desire to go above‑and‑beyond for customers (Preferred)
- Effective team‑working skills with a flexible, can‑do approach (Preferred)
- Openness to a broad range of activities beyond standard expectations (Preferred)
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)
Benefits
- Salary: £25,000.00 – £31,579.00 per annum (based on a standard 35‑hour work week)
- Annual cash allowance: £500
- Holiday entitlement: 25 days plus bank holidays; increases to 26 days after 5 years of service; option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits including medical, dental and health assessments at discounted rates
- Pension contributions: 8% of salary automatically, up to 12.5% if you contribute; option to take some contribution in cash
- Company‑funded death‑in‑service benefit and income protection insurance; discounted life assurance and critical illness cover available
- Share plan participation
- Access to staff versions of Santander products with no fees
- Well‑being support across physical, mental, social and financial pillars, including discounts, online classes, flexible healthcare and mental health support
- Family‑friendly leave, childcare options and tailored wellbeing support
- Volunteering opportunities and global growth possibilities
Equal Employment Opportunity Statement
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
Right to Work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor | S1 | Retail Banking | Rotherham employer: Santander UK
Santander is an exceptional employer that prioritises the growth and well-being of its employees in Rotherham. With a strong focus on customer-centric transformation, we offer a dynamic work culture that encourages innovation and collaboration, alongside competitive benefits such as generous holiday entitlement, comprehensive healthcare options, and opportunities for professional development. Join us to be part of a forward-thinking organisation where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Rotherham
✨Tip Number 1
Get to know Santander's values and mission inside out. When you walk into that interview, show us how your passion for customer service aligns with our goal of helping people and businesses prosper. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, we want to see how you can engage with customers. Role-play with a friend or family member to nail those tricky questions and showcase your ability to understand customer needs.
✨Tip Number 3
Be ready to share examples of when you've gone above and beyond for a customer. We love stories that highlight your proactive approach and problem-solving skills. Think of specific situations where you made a real difference!
✨Tip Number 4
Don’t forget to check out our website for the latest job openings and apply directly through there. It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Rotherham
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take this extra step.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication that gets your message across effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills. Think about times you've gone above and beyond for a customer, as this role is all about delivering outstanding service. Be ready to share specific examples that highlight your ability to understand and meet customer needs.
✨Research Santander's Values
Get familiar with Santander's mission and values, especially their focus on customer-centric transformation. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their journey.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do some mock interviews with friends or family to get comfortable discussing your experiences and how they relate to the job.
✨Be Ready to Adapt
This position requires flexibility and a can-do attitude. Think of examples where you've had to adapt to changing situations or priorities. Showing that you can grow and change with the business will make you stand out as a candidate.
