Customer Experience Advisor | S1 | Retail Banking | Cricklewood & Harlesden branches

Customer Experience Advisor

Location: Cricklewood & Harlesden branches; 35 hours per week, rota’d Monday to Saturday, between 8am & 6pm.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into the contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help customers.
• Identify new ways to improve the customer experience.

What You’ll Bring

• Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background (Required).
• The ability to communicate effectively with customers to truly understand their needs (Required).
• A real desire to go above‑and‑beyond for customers (Preferred).
• Effective team working skills with a flexible, can‑do approach to work (Preferred).
• Openness to a broad range of activities even if outside of standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

Benefits

• Starting salary of £28,800 plus a £500 annual cash allowance.
• 25 days’ holiday plus bank holidays, increasing to 26 after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits @ discounted rates (medical, dental, assessments).
• Company pension match: 8% of salary automatically contributed, up to 12.5% if employee contributes.
• Protection: company‑funded death‑in‑service benefit, income protection insurance, discounted life assurance and critical illness cover.
• Share plans to share in the company’s success.
• Employee product discounts and no‑fee accounts.
• Competitive rewards reflecting impact and value.
• Wellbeing: access to apps, gym discounts, online classes, flexible healthcare and mental health support.
• Family‑friendly support: enhanced leave, childcare options, tailored wellbeing.
• Volunteering opportunities.
• Global career growth opportunities.

Equal Opportunity & Right to Work

We’re proud to be an inclusive organization that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK.