Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face and voice of Santander, solving customer queries and transactions.
- Company: Join Santander UK, a leading bank committed to excellent customer service.
- Benefits: Enjoy flexible hours, 25 days holiday, and a £500 annual cash allowance for benefits.
- Why this job: Thrive in a dynamic team environment while making a real difference for customers.
- Qualifications: No specific experience required, just a passion for outstanding customer service.
- Other info: This is a full-time role covering multiple locations in the Luton Cluster.
The predicted salary is between 24000 - 36000 £ per year.
Customer Experience Advisor | S1 | Luton Cluston
Join to apply for the Customer Experience Advisor | S1 | Luton Cluston role at Santander UK
Customer Experience Advisor | S1 | Luton Cluston
22 hours ago Be among the first 25 applicants
Join to apply for the Customer Experience Advisor | S1 | Luton Cluston role at Santander UK
Join our community.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
Country: United Kingdom
Join our community.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
The difference you’ll make:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring:
These are the essential requirements you need to be successful in this role:
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
- You will require the right to work in the UK
What else you need to know:
- This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
- This role is based in Bedford Branch this will cover the Luton Cluster which includes Bedford, Hemel Hempstead, Hitchin, Leighton Buzzard, Stevenage & Welwyn Garden City
- This is an on-call position working 260 hours per annum.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How We’ll Reward You.
As well asasalary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, it will be pro-rated to hours worked, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by saving or investing inour shareplans.
- 24/7 access to an online employee discount platformincluding retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services .
Benefits
Learn more about our benefits and family friendly policies
Right to work in the UK.
- Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales, Public Relations, and Customer Service
Referrals increase your chances of interviewing at Santander UK by 2x
Get notified about new Customer Advisor jobs in Bedford, England, United Kingdom.
Northamptonshire, England, United Kingdom 21 hours ago
Biggleswade, England, United Kingdom 1 week ago
Northamptonshire, England, United Kingdom 1 day ago
Northampton, England, United Kingdom 1 week ago
Milton Keynes, England, United Kingdom 4 days ago
Milton Keynes, England, United Kingdom 1 week ago
Biggleswade, England, United Kingdom 1 week ago
Royston, England, United Kingdom 2 weeks ago
Huntingdon, England, United Kingdom 1 month ago
Croydon, England, United Kingdom 1 week ago
Huntingdon, England, United Kingdom 2 weeks ago
St Neots, England, United Kingdom 2 days ago
Milton Keynes, England, United Kingdom 1 day ago
Northampton, England, United Kingdom 1 day ago
Milton Keynes, England, United Kingdom 3 weeks ago
Northampton, England, United Kingdom 2 weeks ago
Royston, England, United Kingdom 1 week ago
Huntingdon, England, United Kingdom 1 month ago
Northampton, England, United Kingdom 23 hours ago
Croydon, England, United Kingdom 1 week ago
Luton, England, United Kingdom 6 days ago
Luton, England, United Kingdom 6 days ago
Northampton, England, United Kingdom 4 weeks ago
Chicksands, England, United Kingdom 1 week ago
Leighton Buzzard, England, United Kingdom 6 days ago
Milton Keynes, England, United Kingdom 2 weeks ago
Northampton, England, United Kingdom 1 week ago
Huntingdon, England, United Kingdom 4 weeks ago
Northamptonshire, England, United Kingdom 2 weeks ago
Bedford, England, United Kingdom 1 month ago
Milton Keynes, England, United Kingdom 1 week ago
Chicksands, England, United Kingdom 1 week ago
Milton Keynes, England, United Kingdom 1 month ago
Milton Keynes, England, United Kingdom 1 week ago
Customer Support Coordinator (12-month Fixed-Term Contract)
Dunstable, England, United Kingdom 3 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Experience Advisor | S1 | Luton Cluston employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Luton Cluston
✨Tip Number 1
Familiarise yourself with Santander's values and customer service philosophy. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to solve a customer's problem, as this will showcase your ability to thrive in a customer-focused role.
✨Tip Number 3
Research common banking queries and issues customers face. Being knowledgeable about these topics will allow you to engage confidently in conversations and show that you're proactive about understanding the role.
✨Tip Number 4
Network with current or former employees of Santander if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Experience Advisor | S1 | Luton Cluston
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Santander is looking for in a Customer Experience Advisor. Highlight key responsibilities and required skills, such as outstanding customer service and effective communication.
Tailor Your CV: Make sure your CV reflects your experience in customer service, whether face-to-face or over the phone. Use specific examples that demonstrate your problem-solving abilities and flexibility in handling various tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention how you can contribute to improving the customer experience at Santander and align your values with theirs.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Santander UK
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone.
✨Demonstrate Effective Communication
Communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would approach understanding a customer's needs and how you would communicate solutions effectively.
✨Emphasise Flexibility and Adaptability
This position requires a flexible approach to various tasks. Be prepared to discuss times when you've adapted to changing situations or taken on new responsibilities outside your usual role. Highlight your willingness to learn and grow.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. During the interview, relate your personal values and work ethic to these principles, showing how you align with the company's culture and mission.
