At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join a diverse team at Santander, committed to creating a supportive workplace.
- Benefits: Enjoy 25 days holiday, a £500 cash allowance, and flexible working hours.
- Other info: This role offers great career growth and a chance to work in a dynamic environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Outstanding customer service skills and effective communication are essential.
The predicted salary is between 28800 - 43200 € per year.
Join to apply for the Customer Experience Advisor role at Santander UK. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring (Essential)
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
Nice to have
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
You will require the right to work in the UK.
What else you need to know
- This role is based in Newry Branch and will cover the Lurgan Cluster
- This is an on-call position working 260 hours per annum.
Inclusion and Benefits
- At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop talented people through our values of Simple, Personal, and Fair.
- £500 annual cash allowance to spend on benefits
- 25 days’ holiday plus bank holidays, increasing after 5 years’ service, pro-rated to hours worked
- Eligible for a discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Free access to digital health services, GP and wellbeing apps
- 8% pension contributions with potential to increase to 12.5% with employee contribution
- Death-in-service benefit and income protection insurance
- Charitable giving and community partnership opportunities
- Share in Santander’s success through share plans
- 24/7 online employee discount platform
- Access to staff versions of Santander products
Right to work in the UK is required to commence employment.
How to apply
If this sounds like a role you’re interested in, then please apply. If you need recruitment process assistance, contact resourcing@santander.co.uk.
We welcome applications understanding there may be no relocation package. Santander will pay mandatory government fees required for visa sponsorship; you may be liable for personal immigration and relocation costs.
Customer Experience Advisor | S1 | Lurgan Cluster | Newry Branch employer: Santander UK
Santander UK is an exceptional employer that prioritises a supportive and inclusive work environment, where every colleague feels valued and empowered to succeed. As a Customer Experience Advisor in the vibrant Newry Branch, you will enjoy a diverse range of responsibilities, ample opportunities for personal growth, and a comprehensive benefits package including generous holiday allowances and performance-related bonuses. Join our close-knit team and thrive in a dynamic role that allows you to make a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Lurgan Cluster | Newry Branch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Be flexible and open-minded! The job description mentions a variety of tasks, so be prepared to discuss how you can adapt to different situations. Show that you're willing to take on new challenges and learn as you go.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about wanting to join the Santander team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Advisor | S1 | Lurgan Cluster | Newry Branch
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Experience Advisor role. We love seeing genuine interest!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer, whether in person or over the phone. Be ready to share specific examples that highlight your problem-solving abilities and how you’ve made a positive impact.
✨Understand the Role
Make sure you fully understand what being a Customer Experience Advisor entails. Familiarise yourself with the responsibilities mentioned in the job description, like handling transactions and building relationships. This will help you tailor your answers to show you’re the perfect fit for the role.
✨Show Your Flexibility
Since the role requires a flexible approach, think of instances where you’ve adapted to changing situations or taken on various tasks. During the interview, emphasise your willingness to tackle a broad range of activities and how you thrive in a busy environment.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, how success is measured in the role, or what challenges the branch is currently facing. It shows you’re genuinely interested and engaged, which can set you apart from other candidates.
