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- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join a diverse team at Santander, where everyone belongs and thrives.
- Benefits: Starting salary of £24,000 plus flexible benefits and 25 days holiday.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Outstanding customer service skills and effective communication are essential.
- Other info: Full-time role with excellent career growth opportunities in a supportive environment.
The predicted salary is between 24000 - 28000 £ per year.
Customer Experience Advisor | Retail & Business Banking | S1 | Leicester Clocktower
Join our community. We are currently recruiting Customer Service colleagues, with a starting salary of £26,180 per annum. This is made up of a base salary of £24,000 along with an additional £500 flexible benefit and up to a £1,680 discretionary performance related.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
The difference you’ll make
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring
These are the essential requirements you need to be successful in this role:
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have
- A real desire to go above-and-beyond for customers
- Effective teamwork with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
- You will require the right to work in the UK
What else you need to know
- This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday between 8:00am – 6:00pm
- The role is based in our Leicester Clock Tower branch
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented people through living our values of Simple, Personal, and Fair.
How we’ll reward you
As well as salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £24,000 plus a £500 annual cash allowance to spend on our benefits
- 25 days’ holiday plus bank holidays (26 days after 5 years) with option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates (medical, dental, and health assessments)
- Free access to digital health services, including GP
- Wellbeing apps and up to three weekly online classes
- 8% pension contributions (12.5% if you contribute); flexible options to take some contributions in cash
- Company-funded death-in-service benefit and income protection insurance, with optional add-ons
- Support for charitable giving and community partnerships
- Share in Santander’s success via share plans
- 24/7 access to an online employee discount platform
- Staff versions of Santander products with no fees and access to employee deals
Benefits
Learn more about our benefits and family-friendly policies.
Right to work in the UK
- All applicants must have the right to work in the UK. If you require a visa, this will not influence our decision to progress your application. If you do not have the right to work, Santander will not proceed with your application or offer.
What to do next
If this sounds like a role you’re interested in, please apply. For additional recruitment support, contact resourcing@santander.co.uk.
Additional Information
We welcome applications with the understanding that relocation packages may not be available. Santander will pay mandatory government fees for visa sponsorship where applicable. You may be liable for your own immigration and relocation costs.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales, Public Relations, and Customer Service
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Customer Experience Advisor | Retail & Business Banking | S1 | Leicester Clocktower employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | Retail & Business Banking | S1 | Leicester Clocktower
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle various customer interactions.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can build relationships with customers, so be yourself and let them see your passion for helping others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Customer Experience Advisor | Retail & Business Banking | S1 | Leicester Clocktower
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Experience Advisor role. We love seeing genuine interest!
Be Yourself: Let your personality shine through in your application. We’re looking for someone who can connect with our customers, so don’t be afraid to show us who you are and what makes you unique.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of delivering outstanding service, which is key for a Customer Experience Advisor.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. Be ready to discuss how these values resonate with you and how you can embody them in your role. This will demonstrate your alignment with the company's culture and your commitment to their mission.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Prepare by thinking of situations where you had to solve problems or handle difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Flexibility and Team Spirit
Since the role requires a flexible approach and teamwork, be ready to share examples of how you've adapted to changing situations or collaborated with others. Highlighting your ability to thrive in a multi-skilled environment will make you stand out as a candidate.