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For Companies At a Glance
- Tasks: Engage with customers, assist with transactions, and enhance overall satisfaction.
- Company: Leading banking institution in Edinburgh with a supportive team culture.
- Benefits: Starting salary of £24,000, holidays, healthcare perks, and more.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Proven track record in customer service and adaptability.
- Other info: Flexible role in a dynamic environment with great team support.
The predicted salary is between 24000 - 33600 £ per year.
A leading banking institution in Edinburgh is hiring a Customer Experience Advisor to engage with customers, assist with transactions, and enhance customer satisfaction. This role requires flexibility and adaptability, ensuring support is provided in various customer service scenarios. Candidates should have a proven track record in customer service. The position offers a starting salary of £24,000 plus benefits including holidays and healthcare perks, in a supportive team environment.
Customer Experience Advisor — Banking & Branch Services employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor — Banking & Branch Services
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the bank on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We can role-play with friends or family to boost our confidence and show off our adaptability.
✨Tip Number 3
Showcase your passion for customer experience! During interviews, share specific examples of how we've gone above and beyond for customers in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Customer Experience Advisor — Banking & Branch Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in banking or similar roles. We want to see how you've engaged with customers and enhanced their satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Experience Advisor role. Share specific examples of how you've adapted to different customer scenarios.
Show Your Flexibility: In your application, emphasise your adaptability and flexibility. We’re looking for someone who can handle various customer service situations, so give us examples of how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Santander UK
✨Know the Company Inside Out
Before your interview, do some homework on the banking institution. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond to assist a customer or resolved a challenging issue. This will demonstrate your capability to enhance customer satisfaction.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle various customer service situations, such as dealing with an unhappy customer or managing multiple transactions at once. This will showcase your flexibility and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team environment or the bank's approach to customer experience. This shows that you’re engaged and serious about the position, plus it gives you a chance to assess if the company is the right fit for you.
