Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join a diverse team at Santander, where everyone belongs and thrives.
- Benefits: Enjoy 25 days holiday, flexible working hours, and a £500 annual cash allowance.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Outstanding customer service skills and effective communication are essential.
- Other info: 12-month fixed term role with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Country: United Kingdom
Join our community:
For our customers, you\’ll be more than just the friendly face and voice of Santander. You\’ll be a listener and problem solver. Whether you\’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you\’ll never know what the next challenge will be.
What\’s not in doubt is that you\’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we\’re a close-knit team.
You\’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You\’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You\’re the eyes and ears of our business after all.
The difference you\’ll make:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you\’ll bring:
These are the essential requirements you need to be successful in this role:
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
- You will require the right to work in the UK
What else you need to know:
- This is a 12 month fixed term branch-based role, working hours across Monday to Saturday across the hours of 8:00am – 6:00pm
- The role is based in our Solihull branch
Inclusion
At Santander we\’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How We\’ll Reward You.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- 25 days\’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don\’t contribute yourself. We\’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander\’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
Benefits
Learn more about our benefits and family friendly policies
Right to work in the UK.
- Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:
If this sounds like a role you\’re interested in, then please apply.
If there\’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it\’s a copy of our application form in another format or additional assistance, we\’re available through email. You can contact us
Customer Experience Advisor employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Research Santander's values and culture. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Experience Advisor. This will help you feel more confident and prepared when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and even a foot in the door for that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application for the Customer Experience Advisor role. Highlight your customer service skills and any relevant experience that shows you can handle a variety of tasks and challenges – just like we do at Santander!
Showcase Problem-Solving Skills: Since you'll be helping customers with various queries, it’s important to demonstrate your problem-solving abilities. Share examples from your past where you’ve successfully resolved issues or improved customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer, whether in person or over the phone.
✨Show Your Problem-Solving Skills
Prepare to discuss specific situations where you successfully resolved customer issues. Think about how you identified their needs and what solutions you provided, as this will demonstrate your ability to listen and adapt.
✨Emphasise Teamwork and Flexibility
Since this role requires a flexible approach, be prepared to talk about times when you worked effectively within a team. Highlight your willingness to take on various tasks and how you thrive in a multi-skilled environment.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. Be ready to explain how these values resonate with you and how you can embody them in your role as a Customer Experience Advisor.
