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- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join a supportive team at Santander, where diversity and inclusion are celebrated.
- Benefits: Enjoy 25 days holiday, health benefits, and a £500 annual cash allowance.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Outstanding customer service skills and effective communication are essential.
- Other info: Flexible hours and opportunities for growth in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Country: United Kingdom
Join our community.
For our customers, you\’ll be more than just the friendly face and voice of Santander. You\’ll be a listener and problem solver. Whether you\’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you\’ll never know what the next challenge will be.
What\’s not in doubt is that you\’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we\’re a close-knit team.
You\’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You\’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You\’re the eyes and ears of our business after all.
The difference you\’ll make:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you\’ll bring:
These are the essential requirements you need to be successful in this role:
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
- You will require the right to work in the UK
What else you need to know:
- This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
- This role is based in Newry Branch and will cover the Lurgan Cluster
- This is an on-call position working 260 hours per annum.
Inclusion
At Santander we\’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How We\’ll Reward You.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- 25 days\’ holiday plus bank holidays, which increases to 26 days after 5yrs service, it will be pro-rated to hours worked, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don\’t contribute yourself. We\’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander\’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services .
Benefits
Learn more about our benefits and family friendly policies
Right to work in the UK.
- Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
W
hat to do next:
If this sounds like a role you\’re interested in, then please apply.
If there\’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it\’s a copy of our application form in another format or additional assistance, we\’re available through email. You can contact us
Customer Experience Advisor employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Be flexible and open-minded! The job description mentions a variety of tasks, so be prepared to discuss how you can adapt to different situations. Show that you're willing to take on new challenges and learn as you go.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Santander team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific examples of how you've delivered outstanding customer service in the past, whether face-to-face or over the phone.
Show Your Flexibility: We love a can-do attitude! In your application, emphasise your willingness to take on a variety of tasks and adapt to changing situations. This role is all about being versatile, so let us know how you thrive in a multi-skilled environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome benefits there!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about past experiences where you went above and beyond for a customer. Be ready to share specific examples that highlight your ability to listen, solve problems, and build relationships.
✨Understand the Role and Company
Take some time to research Santander and the specific role of a Customer Experience Advisor. Familiarise yourself with their values of Simple, Personal, and Fair. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the position.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle various customer situations, such as dealing with a complaint or assisting someone with technology. Practising these scenarios can help you articulate your thought process clearly.
✨Show Your Flexibility and Team Spirit
Since the role requires a flexible approach and teamwork, be prepared to discuss how you adapt to changing situations and work well with others. Share examples of times when you collaborated with a team or took on tasks outside your usual responsibilities.
