At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their banking needs.
- Company: Join Santander, a leading retail bank with a commitment to inclusivity.
- Benefits: Enjoy competitive pay, generous holiday, and health benefits.
- Other info: Flexible part-time hours with opportunities for career growth.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 29993 € per year.
This position is based at Truro Branch and requires a part‑time schedule of 17.5 hours per week, Monday to Saturday, 8am–6pm. Your role will involve acting as the first point of contact for customers in the branch or over the phone, assisting with day‑to‑day transactions, queries, and continuously improving the customer experience.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service face‑to‑face or by telephony (Required).
- Ability to communicate effectively with customers to truly understand their needs (Required).
- A real desire to go above and beyond for customers (Preferred).
- Effective team working skills with a flexible, can‑do approach to work (Preferred).
- Openness to a broad range of activities even if outside of standard expectations (Preferred).
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
Benefits
- £24,000.00 – £29,993.00 per annum (depending on experience).
- £500 annual cash allowance for benefits.
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service; option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates: medical, dental, and health assessments.
- Company pension contribution of 8% of salary automatically, up to 12.5% if you contribute; cash option available.
- Death‑in‑service benefit and income protection insurance, with optional additional life assurance and critical illness cover.
- Share plans to share in Santander’s success.
- Employee discounts on Santander products and services.
- Competitive rewards and real impact recognition.
- Wellbeing support across physical, mental, social, and financial pillars.
- Family leave, childcare options, and tailored wellbeing support.
- Volunteering opportunities.
- Global growth opportunities across international network.
Local Compliance
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating an accessible, fair and welcoming recruitment experience for all candidates.
Right to work in the UK
All candidates must have the right to work in the UK to commence employment with Santander. Note: There may be no relocation package available. Santander will pay the mandatory government fees for visa sponsorship but you may be liable for your own personal immigration and relocation costs.
Customer Experience Advisor | S1 | Retail Banking | Truro Branch in Cornwall employer: Santander UK
Santander is an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With competitive benefits including a generous pension scheme, annual cash allowance, and opportunities for global growth, employees at the Truro Branch can thrive in their roles as Customer Experience Advisors while making a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Truro Branch in Cornwall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle customer queries and improve the overall experience.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Show your passion for helping customers and your willingness to go above and beyond. Remember, they want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Truro Branch in Cornwall
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. We want to see how you've gone above and beyond for customers in the past, whether face-to-face or over the phone.
Tailor Your Application:Take a moment to customise your application for the Customer Experience Advisor role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Yourself:Let your personality shine through in your application! We value authenticity and want to know who you are beyond your qualifications. Share your passion for helping customers and improving their experience.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about examples from your past experiences where you've gone above and beyond for customers, as this role is all about delivering outstanding service.
✨Practice Active Listening
During the interview, show that you can truly understand customer needs by practising active listening. This means not just hearing the questions but responding thoughtfully, which will demonstrate your communication skills and ability to build relationships.
✨Be Ready to Adapt
This role requires a flexible approach, so be prepared to discuss how you've adapted to changing situations in previous jobs. Share specific examples of how you've handled unexpected challenges or changes in priorities.
✨Show Your Team Spirit
Since teamwork is key in this position, think of instances where you've worked well with others. Highlight your collaborative skills and how you contribute to a positive team environment, as this will resonate well with the interviewers.
