Customer Experience Advisor | S1 | Retail Banking | Cirencester /Stroud Twin location Branch

Overview

Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help people and businesses prosper and we embrace a strong risk culture. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

Position

Customer Experience Advisor based out of Cirencester /Stroud Twin locations Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

What You’ll Bring

• Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required).
• Effective communication skills to truly understand customers’ needs (Required).
• A real desire to go above and beyond for customers (Preferred).
• Effective team working skills with a flexible, can‑do approach to work (Preferred).
• Openness to a broad range of activities even if outside of standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

Benefits

• Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience).
• Annual salary is based on a standard 35‑hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
• £500 annual cash allowance to spend on a range of benefits.
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance and health assessments.
• Employer pension contribution of 8% of salary; up to 12.5% if you contribute; some contribution can be taken in cash.
• Protection for you and your family, including company‑funded death‑in‑service benefit and income protection insurance, with discounted rates for additional life assurance and critical illness cover.
• Share plan participation.
• Access to Santander products and services with no fee and additional discount and deals.
• Competitive rewards reflecting your impact and value.
• Wellbeing support including access to healthcare and mental health partners.
• Family leave, childcare options and tailored wellbeing support.
• Volunteering opportunities.
• Global growth opportunities to shape your career.

Equal Opportunity

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating an accessible, fair and welcoming recruitment experience for all candidates.

Right to Work

All candidates must have the right to work in the UK to commence employment with Santander.