IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
Country: United Kingdom
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
TSB is a key part of the Santander organisation.
When customers feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.
THE DIFFERENCE YOU MAKE
TSB Branch Banking are looking for a Customer Service Consultant / Money Confidence Expert (Digital) based in our Boscombe branch.
In this role, you’ll play a key part in helping customers feel confident, capable and in control of their finances. You’ll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty.
We’re shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role, you will be responsible for:
- Supporting customers across face-to-face, telephone and video channels to meet their banking needs
- Helping customers build confidence in using digital banking services, including mobile and online platforms
- Understanding customer needs and proactively identifying the most suitable products and services
- Resolving customer queries efficiently and providing clear, practical solutionsBuilding strong, lasting relationships through personalised service and regular engagement
- Encouraging digital self-service adoption using customer devices and in-branch technology
- Collaborating with colleagues to deliver a consistent and high-quality customer experience
- Identifying opportunities to improve how we support customers and enhance service delivery
What You’ll Bring
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
- Experience delivering excellent customer service across multiple channels
- Experience supporting customers with financial products or services
- Experience working in a collaborative team environment
WE VALUE YOUR IMPACT
At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
- Starting salary of £24,700 with an additional £2,223 (9%) flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 5% of salary.
- Opportunities to grow your career within a global organisation
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
Inclusion matters at TSB
We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
When applying, please consider the travel distance, time and cost to your chosen office location.
What To Do Next
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TSB | Customer Service Consultant | Branch Banking | Boscombe | 12 Month Fixed Term Contract in Christchurch employer: Santander UK
Santander UK is an exceptional employer that champions inclusivity and diversity, making it a fantastic place for professionals in the banking sector. With a strong commitment to employee growth and development, staff are encouraged to pursue meaningful career paths while enjoying a supportive work culture that values collaboration and innovation. Located in a vibrant city, employees benefit from a dynamic environment that fosters both personal and professional advancement.
