At a Glance
- Tasks: Be the friendly face of Santander, helping customers with their banking needs in branch and over the phone.
- Company: Join a forward-thinking bank that values technology and customer experience.
- Benefits: Enjoy a competitive salary, generous holiday, and health benefits.
- Other info: Flexible hours and opportunities for global growth await you!
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for outstanding customer service are essential.
The predicted salary is between 25950 - 32779 £ per year.
About the Role
Santander is evolving into a technology‑driven, customer‑centric organisation. Join us as a Customer Experience Advisor in Crawley, working 260 hours per annum on a rota for Monday‑Saturday, 8am‑6pm. This role requires flexibility and a broad skill set to support customers in branch and over the phone.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries, and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service either face‑to‑face or telephony (Required).
- Effective communication to truly understand customer needs (Required).
- Desire to go above‑and‑beyond for customers (Preferred).
- Team working skills with a flexible, can‑do approach (Preferred).
- Openness to a broad range of activities even outside standard expectations (Preferred).
- Ability to grow, adapt, and change accommodating business needs and priorities (Preferred).
Benefits
- Salary Range: £25,950.00 – £32,779.00 per annum (depending on experience).
- £500 annual cash allowance.
- 25 days holiday plus bank holidays (26 days after 5 years of service).
- Voluntary health care benefits at discounted rates, including medical, dental, and health assessments.
- Pension contributions up to 12.5% of salary.
- Insurance benefits: death‑in‑service, income protection, life assurance, and critical illness cover.
- Share plan participation.
- Employee discount on Santander products.
- Competitive rewards.
- Wellbeing support: fitness, mental health, flexible healthcare.
- Family leave and childcare options.
- Volunteering opportunities.
- Global growth opportunities.
Legal
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor | S1 | Retail Banking | Crawley in Camberley employer: Santander UK
Santander is an exceptional employer, offering a dynamic work environment in Crawley where customer-centric values are at the forefront. With competitive salaries, generous holiday allowances, and comprehensive health benefits, employees are supported in both their professional and personal lives. The company fosters a culture of inclusivity and growth, providing ample opportunities for career advancement and development within a technology-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Crawley in Camberley
✨Tip Number 1
Get to know the company! Research Santander's values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to clearly express yourself is key. Try role-playing with a friend to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to changes in previous roles. Employers love candidates who can go above and beyond, so share examples of when you've done just that.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Santander team.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Crawley in Camberley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since effective communication is key in this role, use clear and concise language in your application. We want to see how well you can express your thoughts and ideas, so don’t hold back on showcasing your ability to connect with customers.
Demonstrate Your Flexibility:We love candidates who are adaptable! In your application, mention any experiences where you’ve had to adjust to changing situations or take on a variety of tasks. This will help us see how you can thrive in our dynamic environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills. Think about past experiences where you've gone above and beyond for a customer, whether in person or over the phone. Be ready to share specific examples that highlight your ability to handle queries and build relationships.
✨Understand the Role and Company
Do a bit of homework on Santander and their approach to customer experience. Familiarise yourself with their products and services so you can speak confidently about how you can contribute to improving customer satisfaction. This shows you're genuinely interested in the role.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do some mock interviews with friends or family, focusing on how to listen actively and respond to customer needs effectively.
✨Show Your Flexibility and Team Spirit
Be prepared to discuss how you can adapt to changing situations and work well within a team. Share examples of times when you've had to be flexible or taken on tasks outside your usual responsibilities. This will demonstrate your can-do attitude and willingness to support your colleagues.
