At a Glance
- Tasks: Be the friendly face of Santander, helping customers with their banking needs.
- Company: Join a tech-driven bank that values innovation and customer experience.
- Benefits: Competitive salary, generous holiday, and wellness perks to support your lifestyle.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 25000 - 31579 £ per year.
IT STARTS HERE Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. We are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift – it’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper, and we embrace a strong risk culture. Retail & Commercial Banking is a global business combining all retail and commercial banking activities to better serve customers, improve efficiency and create value.
THE DIFFERENCE YOU MAKE
Santander is looking for a Customer Experience Advisor based out of Burton On Trent Branch. The role is 28 hours per week on a rota basis Monday to Saturday, between 8am & 6pm.
RESPONSIBILITIES
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions
- Develop knowledge of services and products to help customers
- Identify new ways to improve the customer experience
QUALIFICATIONS & EXPERIENCE
- Proven ability to deliver outstanding customer service either face‑to‑face or telephone (Required)
- Effective communication skills to truly understand customer needs (Required)
- Desire to go above and beyond for customers (Preferred)
- Team working skills with a flexible, can‑do approach (Preferred)
- Openness to a broad range of activities beyond standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
BENEFITS
- Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience). Annual salary is based on a standard 35‑hour working week.
- £500 annual cash allowance to spend on benefits
- 25 days holiday plus bank holidays (increases to 26 days after 5 years, with option to purchase up to 5 contractual days per year)
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Pension: Santander contributes 8% of salary; up to 12.5% if you contribute, with cash option
- Protection (death‑in‑service, income protection, life assurance, critical illness cover) with company‑funded options
- Share plans and staff product discounts
- Competitive rewards reflecting impact and value
- Wellbeing partners across physical, mental, social and financial pillars (apps, gym access, online classes, flexibility)
- Enhanced family leave, childcare options and tailored wellbeing support
- Volunteering opportunities and Global growth opportunities across our network
EQUAL OPPORTUNITY
Santander is an inclusive organisation providing equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to an accessible, fair and welcoming recruitment experience.
REQUIREMENT: RIGHT TO WORK IN THE UK
All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor | S1 | Retail Banking | Burton On Trent Branch in Burton upon Trent employer: Santander UK
Santander is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work culture that encourages innovation and bold thinking. Located in Burton On Trent, the role of Customer Experience Advisor provides not only competitive salaries and comprehensive benefits but also ample opportunities for personal and professional growth within a supportive and inclusive environment. With a strong commitment to employee wellbeing and a focus on customer-centric transformation, Santander is dedicated to making a meaningful impact in the lives of both its customers and staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Burton On Trent Branch in Burton upon Trent
✨Tip Number 1
Get to know the company! Before your interview, dive into Santander's mission and values. Understanding their customer-centric approach will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can go above and beyond for customers.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you’ve delivered outstanding customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Santander and contributing to their exciting journey.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Burton On Trent Branch in Burton upon Trent
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application:Take a moment to customise your application for the Customer Experience Advisor role. Use keywords from the job description to show us that you understand what we're looking for and how you fit the bill.
Be Yourself:We love authenticity! Let your personality shine through in your application. Share your passion for helping others and how you can contribute to improving the customer experience at Santander.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about specific examples where you've gone above and beyond for a customer, as this role is all about delivering outstanding service. Be ready to share these stories!
✨Research Santander's Values
Familiarise yourself with Santander's mission and values, especially their focus on customer-centric transformation. Understanding their commitment to innovation and risk culture will help you align your answers with what they’re looking for.
✨Practice Effective Communication
Since effective communication is key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you can truly understand and address customer needs.
✨Show Your Flexibility and Team Spirit
Be prepared to discuss how you can adapt to changing business needs and work well in a team. Think of examples that showcase your flexible approach and willingness to take on a variety of tasks beyond standard expectations.
