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- Tasks: Be the friendly face for customers, helping with transactions and queries.
- Company: Join a leading retail bank known for its inclusive culture.
- Benefits: Starting salary of £25,000, 25 days holiday, and great health perks.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Outstanding customer service skills and a passion for helping others.
- Other info: Opportunities for global growth and community volunteering.
The predicted salary is between 25000 - 25000 £ per year.
Location: Burgess Hill Branch. Hours: 35 hours per week, Monday to Saturday, 8 am‑6 pm on a rota basis.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service either face‑to‑face or via telephony (Required).
- Ability to communicate effectively with customers to truly understand their needs (Required).
- Real desire to go above‑and‑beyond for customers (Preferred).
- Effective team‑working skills with a flexible, can‑do approach to work (Preferred).
- Openness to a broad range of activities even if outside of standard expectations (Preferred).
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
Benefits
- Starting salary of £25,000 plus a £500 annual cash allowance.
- 25 days holiday plus bank holidays, increasing to 26 days after 5 years service, with an option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates, including medical, dental insurance and health assessments.
- Employer pension contribution: 8% of salary (up to 12.5% if you contribute), with a cash option.
- Company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover.
- Share plan participation.
- Staff versions of products such as Edge Current Accounts and Credit Cards with no fees, plus many other discounts.
- Competitive rewards reflecting the real impact you make and the value you bring.
- Wellbeing support across physical, mental, social and financial pillars – apps, discounted gym access, online classes, flexible healthcare and mental health support.
- Support for every life stage – menopause, pregnancy, parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
- Volunteer opportunities to give back to the community.
- Global growth opportunities to shape your career across our international network.
Equal Opportunities
We’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
Right to Work
All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor | S1 | Retail Banking | Burgess Hill employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Burgess Hill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the bank's values and services. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for delivering outstanding service.
✨Tip Number 3
Be prepared to ask questions! Show your enthusiasm by asking about the team dynamics or how they measure customer satisfaction. This not only shows your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, making it easier for us to help you land that Customer Experience Advisor role.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Burgess Hill
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. We want to see how you've gone above and beyond for customers in the past, whether face-to-face or over the phone.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we're looking for. Use similar language to show us you understand the role and how you fit into our team.
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Show us your passion for helping customers and your flexible, can-do attitude.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills. Think about past experiences where you've gone above and beyond for a customer. Be ready to share specific examples that highlight your ability to handle queries and build relationships.
✨Understand the Company Culture
Do a bit of research on the company’s values and culture. This role is all about teamwork and flexibility, so be prepared to discuss how you embody these traits. Show them you’re not just a fit for the role, but for the team too!
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening. When they ask questions, take a moment to think before responding. This shows you truly understand their needs and are keen to provide tailored solutions.
✨Be Ready to Adapt
The job description mentions adaptability, so think of examples where you've successfully adjusted to changing circumstances. Whether it’s handling unexpected customer requests or shifting priorities, show them you can thrive in a dynamic environment.