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- Tasks: Be the friendly face of Santander, helping customers with their banking needs.
- Company: Join a leading retail bank that values customer experience and teamwork.
- Benefits: Earn between £25,000 to £31,579 plus great perks like 25 days holiday and healthcare.
- Other info: Enjoy a flexible work culture with opportunities for growth and development.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Outstanding customer service skills and a passion for helping others are essential.
The predicted salary is between 25000 - 31579 £ per year.
Customer Experience Advisor at Santander (Braintree Branch) works 35 hours per week, Monday to Saturday 8 am – 6 pm.
Responsibilities
- Act as the first point of contact for customers in branch or on the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service in a face‑to‑face or telephony environment (Required).
- Effective communication skills to truly understand customers’ needs (Required).
- A genuine desire to go above and beyond for customers (Preferred).
- Effective team‑working skills with a flexible, can‑do approach (Preferred).
- Openness to a broad range of activities, even outside of standard expectations (Preferred).
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
Benefits
- Salary ranges from £25,000 to £31,579 per annum, based on a standard 35‑hour working week.
- Additional benefits include £500 annual cash allowance, 25 days of holiday plus bank holidays (increasing to 26 days after 5 years of service), voluntary healthcare benefits, pension contributions of up to 12.5 % of salary, protection with company‑funded death‑in‑service and income protection insurance, share plans, staff product benefits and a range of wellbeing programmes.
Equal Opportunity
We provide equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK.
Customer Experience Advisor | S1 | Retail Banking | Braintree Branch employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Braintree Branch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle customer queries and build relationships.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you went above and beyond for customers. This will demonstrate your commitment to outstanding service and your ability to adapt to different situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Braintree Branch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that relate to the role!
Show Off Your Communication Skills: Effective communication is key for this role. Use clear and concise language in your application, and don’t forget to demonstrate your ability to understand and meet customer needs. We love a good story, so include any relevant experiences!
Highlight Teamwork and Flexibility: We’re looking for someone who can work well in a team and adapt to changing situations. Mention any experiences where you’ve collaborated with others or taken on tasks outside your usual responsibilities. It shows us you’re ready for anything!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about your past experiences where you've gone above and beyond for customers, whether in person or over the phone. Be ready to share specific examples that highlight your ability to deliver outstanding service.
✨Communicate Like a Pro
Effective communication is key for this role. Practice active listening and think about how you can demonstrate your understanding of customer needs during the interview. You might even want to role-play common customer scenarios with a friend to get comfortable with responding to queries.
✨Show Your Team Spirit
Since teamwork is important, be prepared to discuss how you've collaborated with others in previous roles. Share stories that showcase your flexible, can-do attitude and how you’ve contributed to a positive team environment. This will show that you’re not just a lone wolf but someone who thrives in a team setting.
✨Be Open to Learning
The job requires adaptability, so express your willingness to grow and learn. Think about times when you’ve had to adjust to new situations or take on tasks outside your usual responsibilities. Highlighting your openness to change will resonate well with the interviewers.