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For Companies At a Glance
- Tasks: Assist customers with mortgage and loan queries via phone and Live Chat.
- Company: Join Homes Direct, a supportive team in Bradford.
- Benefits: Starting salary of £24,000 plus bonuses, healthcare, and 25 days holiday.
- Why this job: Make a difference by helping customers navigate their financial needs.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a hybrid work model and excellent career growth opportunities.
The predicted salary is between 24000 - 26420 £ per year.
We’re hiring full‑time Customer Service Advisors within our Homes Direct Servicing team in Bradford with a starting package of £26,420 (base £24,000 + £500 flexible benefit + up to £1,920 discretionary performance‑related bonus). The role offers a hybrid work model and a collaborative office environment.
Key Responsibilities
- Handle customer and third‑party mortgage or loan queries and transactions over the phone; may also support via Live Chat after training.
- Encourage customers to adopt our digital channels.
- Safeguard customer information and detect potential fraud.
- Resolve queries on first contact by collating accurate information.
What You’ll Bring
- Excellent verbal and written communication skills.
- Strong computer and numeracy skills, able to navigate multiple systems simultaneously.
- Passion for delivering outstanding service and listening to customer needs.
- Right to work in the UK.
Nice to Have
- Excellent attention to detail, ensuring policies, regulations and quality standards are followed.
- Ability to thrive in a fast‑paced environment and adapt to change.
Working Hours & Conditions
- 35 hours per week.
- Shifts scheduled 08:00‑18:00 Monday‑Friday and 09:00‑14:00 Saturday (lieu days provided).
- Minimum 12 office days per month.
- Minimum 12‑week paid training programme; post‑training you may work from home if you reach required competency.
Benefits
- Starting salary £24,000 + £500 annual cash allowance.
- 25 days holiday + bank holidays (increase to 26 after 5 years).
- Discretionary performance‑related bonus.
- Voluntary healthcare benefits (medical, dental, health assessments).
- Free digital health services and wellbeing apps.
- Pay‑in pension; company matches up to 12.5 % of salary.
- Death‑in‑service benefit, income protection insurance, optional life assurance.
- Charitable giving programmes.
- Access to employee discounts and share plans.
Inclusion
We create an inclusive workplace where all colleagues feel they belong, supporting diversity, retention and development.
Right to Work
Every individual must have the right to work in the UK. We do not discriminate based on nationality, visa or work permit. If you lack the right to work, or your visa application is unsuccessful, we will not proceed with your application.
How to Apply
If this role interests you, please apply. For assistance in the recruitment process or format of application, contact resourcing@santander.co.uk.
Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Bradford employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Bradford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Homes Direct. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, this role is all about connecting with customers, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Bradford
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about excellent communication, make sure your written application reflects that. Use clear and concise language, and don’t forget to showcase your passion for delivering outstanding service!
Tailor Your Application: Take a moment to customise your application for the Customer Service Advisor role. Highlight your relevant experience with mortgages and loans, and how you can help customers navigate their queries smoothly.
Be Detail-Oriented: Attention to detail is key in our line of work. Double-check your application for any typos or errors, and ensure that you follow any specific instructions in the job description. It shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application, and it helps us keep everything organised. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Santander UK
✨Know Your Stuff
Before the interview, make sure you understand the mortgage and loans sector. Brush up on common queries customers might have and how to handle them. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Off Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You could even do a mock interview with a friend or family member to get comfortable expressing yourself.
✨Demonstrate Your Customer Focus
Prepare examples of how you've delivered outstanding customer service in the past. Think about times when you resolved issues quickly or went above and beyond for a customer. This will highlight your passion for helping others.
✨Be Ready for a Fast-Paced Environment
The role requires adaptability, so be prepared to discuss how you've thrived in fast-paced situations before. Share specific instances where you successfully managed multiple tasks or adapted to changes quickly.
