Customer Experience Advisor | S1 | Retail Banking | Bradford PM Branch

Customer Experience Advisor | S1 | Retail Banking | Bradford PM Branch

Join the Santander UK team and contribute to a customer‑centric transformation in a technology‑driven banking environment.

Overview

Santander, a global brand now focused on innovation and technology, is looking for a Customer Experience Advisor to work from the Bradford PM Branch. The role is an on‑call working position requiring a minimum of 260 hours per annum on a rolling contract. You will serve as the first point of contact for customers – in branch, by phone or in the contact centre – helping with transactions, technology support, fraud protection and general enquiries.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into the contact centre.
• Build relationships and find solutions.
• Develop knowledge of Santander services and products to help customers.
• Identify new ways to improve the customer experience.

Qualifications

• Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background (Required).
• Excellent communication skills with customers to truly understand their needs (Required).
• Desire to go above‑and‑beyond for customers (Preferred).
• Effective team‑working skills with a flexible, can‑do approach (Preferred).
• Openness to a broad range of activities even outside standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

Benefits

• Starting salary of £24,000 plus a £500 annual cash allowance.
• 25 days’ holiday plus bank holidays; increases to 26 days after 5 years of service plus purchasable up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates – medical, dental, health assessments.
• Pension contribution – 8% of salary automatically, up to 12.5% if you contribute; cash option available.
• Protection benefits – company‑funded death‑in‑service, income protection, discounted life assurance and critical illness cover.
• Share plan participation.
• Access to staff versions of Santander products at no fees.
• Competitive rewards reflecting impact and value.
• Wellbeing support across physical, mental, social and financial pillars – apps, gym/fitness access, online classes, flexible healthcare, mental health support.
• Family‑centric support – enhanced leave, childcare options, tailored wellbeing support.
• Volunteer opportunities to give back to local communities.
• Global growth opportunities to shape your career.

Additional Details

Consider the travel distance, time and cost to the Bradford PM Branch when applying.

Right to Work in the UK

• Applicants must have the right to work in the UK – by nationality, visa or work permit. Failure to secure a right to work will result in withdrawal of any conditional offer.

How to Apply

If you are interested in this role, please apply at Santander UK. If you need assistance with the recruitment process, contact us at resourcing@santander.co.uk.