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For Companies At a Glance
- Tasks: Be the first point of contact for customers and assist with their queries.
- Company: Join Santander, a tech-driven organisation focused on customer-centric transformation.
- Benefits: Starting salary of £24,000, 25 days holiday, and health benefits.
- Why this job: Make a real difference in customer experience while growing your career.
- Qualifications: Outstanding customer service skills and effective communication abilities.
- Other info: Flexible on-call role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 33600 £ per year.
Overview
Santander is evolving from a global, high-impact brand into a technology-driven organisation. Our people are at the heart of this journey as we drive a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect proactive and responsible risk management at all levels. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
Role: Customer Experience Advisor, based out of Birmingham Branch, including Birmingham Primary Market. Branches include Sutton Coldfield, West Bromwich, Walsall, and Birmingham City Centre. This is an on-call role with a minimum of 260 hours per annum and a rolling contract.
What You’ll Do
- Be the first point of contact for customers in branch or over the phone
- Assist with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Build relationships and find solutions
- Develop knowledge of services and products to help customers
- Identify new ways to improve the customer experience
What You’ll Bring
Our people are our greatest strength. We enable teams to go beyond by valuing who they are and empowering what they bring. The following knowledge, skills and abilities are essential for success in this role. Reasonable accommodations may be made for individuals with disabilities.
- Proven ability to deliver outstanding customer service either face-to-face or via telephony (Required)
- Ability to communicate effectively with customers to understand their needs (Required)
- Desire to go above and beyond for customers (Preferred)
- Effective teamwork with a flexible, can-do approach (Preferred)
- Openness to a broad range of activities beyond standard expectations (Preferred)
- Ability to grow, adapt and change with business needs and priorities (Preferred)
Value and Benefits
We recognise the difference you make every day and ensure you feel valued, supported and rewarded. Our approach to recognition goes beyond pay and includes opportunities to grow and thrive personally and professionally.
- Starting salary of £24,000 plus a £500 annual benefits allowance
- 25 days’ holiday plus bank holidays (26 days after 5 years’ service; option to purchase up to 5 extra days)
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- 8% of salary contributed to pension (with potential to increase to 12.5% with personal contribution)
- Company-funded death-in-service benefit, income protection, and discounted life assurance
- Share in Santander’s success through share plans
- Access to staff versions of Santander products and discounts
- Competitive rewards and wellbeing support across physical, mental, social and financial health
- Support for life stages, including enhanced family leave and childcare options
- Volunteer opportunities and global growth opportunities within the Santander network
Compliance and Right to Work
We are an inclusive organization offering equal opportunities for everyone. We are committed to a fair and accessible recruitment process and to helping our people thrive at work and home while delivering the best outcomes for customers.
Right to work in the UK is required to commence employment. Visa or work permit considerations will not influence progression, but lack of right to work may affect the offer and will result in withdrawal of conditional offers.
What To Do Next
If this sounds like a role you are interested in, please apply. For accessibility or recruitment process assistance, contact resourcing@santander.co.uk.
Customer Experience Advisor | S1 | Retail Banking | Birmingham employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Birmingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Santander's mission and values. Understanding their customer-centric approach will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your customer service skills and show how you can go above and beyond for customers.
✨Tip Number 3
Show your personality! During the interview, let your passion for customer service shine through. Share specific examples of how you've built relationships and solved problems for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and remind them why you’d be a fantastic fit for the team.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Experience Advisor role. We love seeing candidates who really understand what we’re about.
Be Authentic: Let your personality shine through in your application. We value bold thinking and innovation, so don’t be afraid to show us who you are and how you can contribute to our customer-centric transformation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Santander!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Understand what outstanding service looks like and be ready to share examples from your past experiences. Think about how you can go above and beyond for customers, as this is key for a role at Santander.
✨Research Santander's Values
Familiarise yourself with Santander's mission and values, especially their focus on customer-centric transformation. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of helping people and businesses prosper.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice answering questions like, 'How would you deal with an unhappy customer?' This will show your ability to think on your feet and provide effective solutions.
✨Show Your Flexibility and Team Spirit
Since teamwork and adaptability are crucial for this role, come ready to discuss times when you've worked well in a team or adapted to changing circumstances. Highlight your can-do attitude and willingness to take on a variety of tasks beyond standard expectations.
