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For Companies At a Glance
- Tasks: Be the friendly face of our bank, helping customers with their queries and transactions.
- Company: Join a leading UK bank known for its commitment to customer service.
- Benefits: Starting salary of £24,000, 25 days' holiday, healthcare, and pension scheme.
- Why this job: Make a real difference in customers' lives while building valuable relationships.
- Qualifications: Strong customer service skills and a passion for enhancing customer experiences.
- Other info: Enjoy a dynamic on-call role with opportunities for growth.
The predicted salary is between 24000 - 33600 £ per year.
A leading bank in the UK is seeking a Customer Experience Advisor based in Birmingham. The role involves being the first point of contact for customers, assisting with transactions and queries, and building relationships.
Ideal candidates will have strong customer service skills and a desire to improve customer experiences.
Benefits include:
- Starting salary of £24,000
- 25 days' holiday
- Healthcare benefits
- Pension scheme
This is an on-call role with a rolling contract.
Branch Customer Experience Advisor - Retail Banking in Birmingham employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Customer Experience Advisor - Retail Banking in Birmingham
✨Tip Number 1
Make sure you know the bank's values and customer service philosophy inside out. When you get that interview, show us how your personal approach aligns with their mission to enhance customer experiences.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll be the face of the bank. We recommend role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local banking events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Branch Customer Experience Advisor - Retail Banking in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Experience Advisor. We love seeing candidates who understand our values and can relate their experiences to what we do.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for improving customer experiences shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you use to ensure a positive experience for customers.
✨Research the Bank
Familiarise yourself with the bank's values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Common Questions
Think about common interview questions for customer service roles, such as 'How would you handle an unhappy customer?' or 'What does excellent customer service mean to you?'. Practising your answers can help you feel more confident.
✨Showcase Your Relationship-Building Skills
Since the role involves building relationships, be prepared to share examples of how you've successfully connected with customers in the past. Highlight your ability to listen, empathise, and provide tailored solutions.
