Personal Banking Consultant | S1 | Santander Direct | Belfast | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Personal Banking Consultant to join our Santander Direct Team based in Belfast. This role is on a fixed term contract for 12 months. Are you ready to take the next step in your career? Come join our Santander Direct team where you’ll be more than just the friendly face and voice of Santander.

You’ll be growing customer loyalty by completing applications and fulfilling product requests for our Retail, Private and Select customers. This entails delivering a non-advised service to our customers, helping them to make an informed decision around their Unsecured Lending, Banking, Credit Cards and Savings needs, whilst ensuring adherence to treating customers fairly and risk & control guidelines.

You'll put our customers at the heart of everything you do; expertly matching each customer's needs to products and services that are right for them. The ability to build sustainable relationships with our customers will be essential in making that happen.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Acting as the first point of contact for customers over the phone
• Assisting with day-to-day transactions, queries, whilst educating our customers on digital transformation and promoting the benefits of using digital platforms and tools
• Ensuring contact details are up to date using Customer Data Enrichment
• Helping to keep our customers and the bank safe
• Building meaningful relationships with our customers and finding solutions, through positive and tailored conversations with customers
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Passionate about delivering outstanding customer service either from a face to face or a telephony background with a financial services background (Required)
• The ability to listen and communicate effectively with customers to truly understand their needs (Required)
• Excellent communication Skills – clear, confident, and professional phone manner (Required)
• A real desire to go above-and-beyond for customers (Required)
• Effective team working skills with a flexible, can-do approach to work (Required)
• Ability to follow process but also think on your feet (Required)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range: The starting salary is £25,158.00 - £33,544.00 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary. Competitive rewards that reflect the real impact you make and the value you bring.

Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office / branch at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). If you apply for this Fixed Term Contract (FTC) or Secondment opportunity and are not based at, or able to travel to, one of the primary locations listed in the advert, alternative business locations may be considered on an exceptional basis, subject to business justification, for the duration of the assignment. Should the position later become permanent, you would be required to accept the Primary location associated with the role.

Shift rotation: We can honour your existing working arrangements if preferable, provided this is on a full-time basis.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance. If you want to know more about the opportunity: Please contact Lisa Thompson - Lisa.Thompson@santander.co.uk