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For Companies At a Glance
- Tasks: Be the friendly face and voice for customers, solving problems and building relationships.
- Company: Join Santander, a diverse workplace that values your contributions.
- Benefits: Starting salary of £24,000, 25 days holiday, and great health perks.
- Why this job: Make a real difference in customer experiences while developing valuable skills.
- Qualifications: Passion for customer service; training provided, no financial background needed.
- Other info: Flexible hybrid working with excellent career growth opportunities.
The predicted salary is between 24000 - 24000 £ per year.
Join our community. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. We’ll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience. You’ll be flexible in your approach and comfortable in undertaking a broad range of activities, thriving on the variety and taking satisfaction from operating in a multi‑skilled environment. You’re encouraged to ‘Think Customer’ and share ideas on improving processes and customer experience.
Key Responsibilities
- Acting as the first point of contact for customers over the phone
- Assisting with day‑to‑day transactions, queries, and servicing
- Updating customer records
- Helping to keep our customers and the bank safe
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Qualifications
- Passionate about delivering outstanding customer service, either from a face‑to‑face or a telephony background; previous financial services background is not essential as we’ll provide training.
- Ability to listen and communicate effectively with customers to truly understand their needs.
Desired Skills & Attributes
- A real desire to go above‑and‑beyond for customers.
- Effective team‑working skills with a flexible, can‑do approach to work.
- Ability to follow process but also think on your feet.
- Openness to a broad range of activities even if outside of standard expectations.
Working Conditions
The role is based in Belfast. It is a 35‑hour per week position with hybrid working pattern; expected level of attendance in an office is at least 12 days per month (pro‑rata for part‑time roles). Shifts split between: first half – Monday to Saturday 08:00 – 16:00 (1 in 2 Saturdays, flexible lieu day); second half – Monday to Saturday 10:00 – 18:00 (1 in 2 Saturdays, flexible lieu day).
Benefits
- Starting salary of £24,000 plus a £500 annual cash allowance to spend on benefits.
- 25 days’ holiday plus bank holidays; increases to 26 days after 5 years service, with option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance‑related annual bonus.
- Voluntary healthcare benefits at discounted rates: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments.
- Free access to wellbeing apps and up to three weekly online classes via Gympass.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay up to 12.5% of salary if you contribute, and you can take part of our contribution in cash if you prefer.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander’s success by investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
Right to Work in the UK
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
Customer Service Advisor | S1 | Everyday Banking | Belfast employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor | S1 | Everyday Banking | Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to listen carefully to customers' needs. Try role-playing with a friend or family member to get comfortable with responding to different scenarios. It’ll make you feel more confident during the real deal!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate how you can handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Santander team. Let’s get you that job!
We think you need these skills to ace Customer Service Advisor | S1 | Everyday Banking | Belfast
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. This will help us understand your commitment to delivering outstanding experiences.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Highlight your ability to listen, communicate effectively, and solve problems, as these are crucial for the role. We want to see how you fit into our team!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. A friendly tone can go a long way in showing us that you’re a great fit for our community.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward and ensures your application gets to the right people. Plus, it shows you’re keen on joining our team at Santander!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles, even if they’re not in banking. This shows you’re passionate about helping customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills. When asked questions, take a moment to think before responding, and make sure to address the specific points raised. This will show that you can truly understand customer needs.
✨Show Flexibility and Problem-Solving Skills
Be prepared to discuss how you’ve adapted to unexpected situations in previous jobs. Share stories where you’ve had to think on your feet or come up with creative solutions to problems, as this is key in a dynamic role like this.
✨Think Customer, Act Customer
Come equipped with ideas on how to improve customer experience. Research common challenges in everyday banking and think of potential solutions. This proactive approach will impress the interviewers and align with their values.
