Customer Experience Advisor | S1 | Retail Banking | Basingstoke Branch

Customer Experience Advisor | S1 | Retail Banking | Basingstoke Branch

Join Santander UK to apply for the Customer Experience Advisor role at our Basingstoke Branch, covering the Reading Market.

Overview

Santander is evolving into a technology‑driven organisation, placing the customer at the heart of our transformation. We seek a proactive, flexible professional to work on‑call for a minimum of 260 hours per annum – a rolling contract at a single branch location.

Key Responsibilities

• Act as the first point of contact for customers in‑branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions to meet customer needs.
• Develop knowledge of services and products to help customers.
• Identify new ways to improve the customer experience.

Required Qualifications & Experience

• Proven ability to deliver outstanding customer service, either face‑to‑face or on‑line. (Required)
• Effective communication skills to truly understand customer needs. (Required)
• A real desire to go above and beyond for customers. (Preferred)
• Strong teamwork skills with a flexible, can‑do approach. (Preferred)
• Openness to a broad range of activities, even outside standard expectations. (Preferred)
• Ability to grow, adapt and change in line with business needs and priorities. (Preferred)

Benefits

• Starting salary of £24,000 plus a £500 annual cash allowance.
• 25 days holiday plus bank holidays, increasing to 26 days after 5 years. Option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessment).
• Company contribution of 8% of salary to pension; up to 12.5% if you contribute.
• Protection for you and your family (death‑in‑service and income protection). Option for discounted life assurance and critical illness cover.
• Share plan participation to share in Santander’s success.
• Access to staff product versions with no fees and other deals and discounts.
• Competitive rewards and wellbeing support across physical, mental, social and financial pillars.
• Enhanced family leave, childcare options and tailored wellbeing support.
• Opportunities for volunteering, global growth and career development.

Local Compliance

At Santander, we are proud to be an inclusive organisation that provides equal opportunities for all, regardless of age, gender, disability, civil status, race, religion or sexual orientation.

Right to Work in the UK

• Every individual must have the right to work in the UK before commencement of employment, either by nationality, visa or work permit.
• We will not consider the work permit status as a factor in progressing your application unless you do not hold a valid right to work.
• We do not offer a relocation package; visa sponsorship fees are paid by the employer, and you may incur personal immigration costs.

What to Do Next

If you are interested in this role, please apply. For assistance in the recruitment process, contact us at resourcing@santander.co.uk.