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For Companies At a Glance
- Tasks: Deliver outstanding service to customers in branch and call centre settings.
- Company: A leading retail bank known for its commitment to customer satisfaction.
- Benefits: Starting salary of £24,000, £500 cash allowance, generous holiday, and various perks.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for enhancing customer satisfaction.
- Other info: Flexible role in a fast-paced retail banking environment with growth opportunities.
The predicted salary is between 24000 - 24000 £ per year.
A leading retail bank in Basingstoke is seeking a Customer Experience Advisor to provide exceptional service to branch and call center customers. The role offers a starting salary of £24,000 and includes a £500 annual cash allowance, generous holiday, and various benefits.
Ideal candidates will possess strong communication skills and a proven ability to enhance customer satisfaction. This position requires flexibility and a proactive approach to customer needs in a dynamic retail banking environment.
Customer Experience Advisor - Retail Banking & S1 in Basingstoke employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - Retail Banking & S1 in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the bank on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences can showcase your communication skills and customer satisfaction achievements.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you’ve adapted to changing situations in previous roles. This is key in a dynamic retail banking environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Customer Experience Advisor - Retail Banking & S1 in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Customer Experience Advisor role, make sure to highlight your skills in your application. Use clear and concise language to demonstrate how you can enhance customer satisfaction.
Tailor Your Application: We want to see how you fit into our dynamic retail banking environment. Customise your CV and cover letter to reflect your understanding of the role and how your experience aligns with our needs.
Be Proactive: In your written application, showcase examples where you've taken initiative to solve customer issues or improve service. This will show us that you're ready to tackle challenges head-on!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at Santander UK
✨Know the Company Inside Out
Before your interview, take some time to research the retail bank. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, strong communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced satisfaction. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Flexibility and Proactivity
The role requires a proactive approach to customer needs. Think of instances where you went above and beyond for a customer or adapted quickly to changing situations. Sharing these stories will highlight your suitability for the dynamic environment of retail banking.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, company culture, and expectations for the role. This shows that you’re engaged and serious about finding the right fit for both you and the bank.
