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- Tasks: Join our team to enhance customer experiences through data-driven optimisation and personalisation.
- Company: Santander UK is a leading bank focused on delivering exceptional customer service.
- Benefits: Enjoy hybrid working, 27 days holiday, pension contributions, and access to health services.
- Why this job: Make a real impact on customer journeys in a fast-paced, innovative environment.
- Qualifications: Passion for customer-centric approaches and experience in CRO testing are essential.
- Other info: Flexible working patterns available; part-time roles can be discussed.
The predicted salary is between 28800 - 43200 £ per year.
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Join to apply for the Assistant Optimisation & Personalisation Manager | S2 | Milton Keynes role at Santander UK
Join our community.
We have a fantastic opportunity to join the bank as an Assistant Optimisation & Personalisation Manager within our Customer Lifecycle Squads. We’re empowered to deliver awesome, data driven, customer centric experiences, with our CRO methodology central in delivering better outcomes for our customers.
Country: United Kingdom
Join our community.
We have a fantastic opportunity to join the bank as an Assistant Optimisation & Personalisation Manager within our Customer Lifecycle Squads. We’re empowered to deliver awesome, data driven, customer centric experiences, with our CRO methodology central in delivering better outcomes for our customers.
Working within our Optimisation & Personalisation team, you’ll have the power to make a positive difference to our customers’ lives right now and in the future. Within a fast paced, agile environment, you’ll be responsible for the end-to-end delivery of your tests, from data analysis and ideation through to wireframing and post-test analysis.
Are you passionate about improving all aspects of the digital customer journey? Come and see what’s possible.
The difference you’ll make:
- You’ll be obsessed about improving our customers’ experiences.
- Establish customer pain points through the detailed analysis of our customer journeys, analysing user research, customer surveys, web browsing behaviour and more.
- Collaborating with stakeholders to ensure all activities are compliant and mitigate any risks.
- Work with our external partner to build, QA & deliver activities, ensuring experiences are delivered on time and to the expected quality.
- Analysing concluded optimisation / personalisation activities to ensure key takeaways are established and incrementality identified.
- Support the continuous improvement of our CRO methodology with our direct and global teams, sharing learnings and best practices to drive growth throughout the group.
What you’ll bring:
These are the essential requirements you need to be successful in this role:
- Passionate about delivering a customer centric approach with an analytical mindset.
- Experience of delivering a CRO testing program, from opportunity identification through to test build.
- Ability to analyse user behaviour through user research, customer surveys and web / digital analytics.
- UX and CX understanding and awareness of key digital principles.
It would also be nice for you to have:
- Experience with industry leading optimisation tools such as, or similar to: Adobe Target, Optimizely, etc.
- Excellent communication skills, both oral and written, and evidence of generating confidence through effective management of key stakeholders.
- Flexible to work with new methodologies and ways of working in a fast paced, changing environment.
- Approach challenges pragmatically, working on short term wins and longer-term strategic growth.
What else you need to know:
This role is based in our Unity Place office (Milton Keynes).
We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).
If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location(s).
We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.
If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.
Application process
If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :–
1st Stage – Technical Interview – this will a 30min technical interview with one of the team
2nd Stage – A one-hour formal interview where we will ask both technical and competency-based questions. This can be done virtually or face to face depending on your situation.
If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How We’ll Reward You.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Eligible for a discretionary performance-related annual bonus
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Free access to a range of digital health services, including GP.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
- Share in Santander’s success by saving or investing in our share plans
- Support your favourite causes through charitable giving and our community partnerships
- As a Santander UK employee, you can request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
What to do next:-
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.
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Assistant Optimisation & Personalisation Manager | S2 | Milton Keynes employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Optimisation & Personalisation Manager | S2 | Milton Keynes
✨Tip Number 1
Familiarise yourself with the CRO methodology mentioned in the job description. Understanding how to analyse customer journeys and identify pain points will give you a solid foundation for discussions during interviews.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to improve customer experiences in previous roles. Be ready to discuss specific tools or methods you've employed, especially if they relate to optimisation.
✨Tip Number 3
Network with current or former employees of Santander, particularly those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare for the technical interview by brushing up on your knowledge of industry-leading optimisation tools like Adobe Target or Optimizely. Being able to discuss these tools confidently will demonstrate your readiness for the role.
We think you need these skills to ace Assistant Optimisation & Personalisation Manager | S2 | Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in optimisation and personalisation. Focus on your analytical skills and any previous roles where you improved customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric approaches and detail how your experience aligns with the role's requirements. Mention specific tools or methodologies you've used in the past.
Showcase Relevant Skills: Emphasise your experience with CRO testing programmes and your ability to analyse user behaviour. Include examples of how you've collaborated with stakeholders to achieve successful outcomes.
Prepare for Interviews: Research common interview questions related to optimisation and personalisation. Be ready to discuss your technical knowledge and provide examples of how you've tackled challenges in previous roles.
How to prepare for a job interview at Santander UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Assistant Optimisation & Personalisation Manager role. Familiarise yourself with concepts like CRO methodology and customer journey analysis, as these will likely be central to your interview discussions.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and how you've used it to improve customer experiences in previous roles. Be ready to provide specific examples of how you've identified customer pain points and implemented solutions.
✨Familiarise Yourself with Tools
If you have experience with optimisation tools like Adobe Target or Optimizely, make sure to highlight this during your interview. If not, do some research on these tools and be prepared to discuss how you would approach using them in your role.
✨Prepare for Technical Questions
Since the interview process includes a technical interview, brush up on relevant technical knowledge related to user behaviour analysis and digital analytics. Be ready to answer questions that assess your understanding of UX and CX principles.
