At a Glance
- Tasks: Be the friendly face helping customers with transactions and tech support.
- Company: Join Santander, a leading retail bank with a focus on customer experience.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness support.
- Other info: Opportunities for global career growth and community volunteering.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 25000 - 31579 £ per year.
Santander is looking for a Customer Experience Advisor based out of Worksop & Retford Branch, Twinned Site. The role is a 12-month fixed‑term contract, working 35 hours per week on a rota’d basis Monday to Saturday, 8am – 6pm. This role is more than a friendly face; you will be a listener and problem solver, helping customers with cash transactions, technology assistance in the banking hall, phone support and fraud protection. You will thrive in a multi‑skilled environment and support the team in a busy, varied venue.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transactions, queries, and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions
- Develop your knowledge of services and products to help our customers
- Identify new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service in a face‑to‑face or telephony background (Required)
- Effective communication skills with customers to truly understand their needs (Required)
- Real desire to go above‑and‑beyond for customers (Preferred)
- Teamworking skills with a flexible, can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside standard expectations (Preferred)
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)
Compensation and Benefits
- Salary range: £25,000.00 – £31,579.00 per annum (based on a standard 35‑hour week). Actual salary offered will depend on skills, experience, qualifications and location.
- Benefits include:
- £500 annual cash allowance to spend on benefits
- 25 days’ holiday plus bank holidays (increases to 26 after 5 years), with option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Employer pension contributions: 8% of your salary, up to 12.5% if you contribute, with cash option available
- Protection for you and your family (death‑in‑service, income protection, discounted additional life assurance and critical illness cover)
- Share plan participation
- Access to special staff products like Edge Current Accounts and Credit Cards with no fees, plus many discounts
- Competitive rewards reflecting impact and value
- Wellbeing support across physical, mental, social and financial pillars (apps, gym access, online classes, flexible healthcare, mental health support)
- Support for life stages: menopause, pregnancy, parenthood, extended family leave, childcare, tailored wellbeing support
- Volunteering opportunities to give back to communities
- Global career growth opportunities across the international network
Equal Opportunities
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK.
How to Apply
If this sounds like a role you are interested in, please apply. If you need assistance in the recruitment process, or a copy of the application form in another format, get in touch at resourcing@santander.co.uk.
Customer Experience Advisor | S1 | Retail Banking | Worksop & Retford Branch, Twinned Site employer: Santander UK plc.
Santander is an exceptional employer, offering a supportive and inclusive work environment in the heart of Worksop & Retford. With a strong focus on employee wellbeing, competitive benefits, and opportunities for career growth within a global network, you will thrive as a Customer Experience Advisor while making a meaningful impact on customers' lives. Join us to be part of a team that values your contributions and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Worksop & Retford Branch, Twinned Site
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
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Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Santander UK plc..
✨Connect with Alumni from Your Uni
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We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Worksop & Retford Branch, Twinned Site
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Santander UK plc. will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Santander UK plc.. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Santander UK plc. confidence in your short-term commitment to the role.
How to prepare for a job interview at Santander UK plc.
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Santander UK plc..
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Santander UK plc. that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
