At a Glance
- Tasks: Be the first point of contact for customers, solving problems and providing support.
- Company: Join Santander, a tech-driven organisation focused on customer-centric transformation.
- Benefits: Competitive salary, generous holiday, healthcare benefits, and pension contributions.
- Other info: Inclusive workplace with global growth opportunities and wellbeing support.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Passion for customer service; no financial experience needed, training provided.
The predicted salary is between 31579 - 31579 £ per year.
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all our professionals to take a proactive and responsible approach toward risk management.
Location: Glasgow (Contact Centre)
Shifts:
- Shift A – Monday to Sunday 08:00 – 16:00 (work 1 in 2 Saturday’s or Sunday’s, flexible lieu day)
- Shift B – Monday to Sunday 10:00 – 18:00 (work 1 in 2 Saturday’s or Sunday’s, flexible lieu day)
As a Customer Service Advisor you’ll be the first point of contact for customers over the phone. You’ll act as a listener and problem solver, providing immediate and empathetic support in a high‑volume environment.
Responsibilities
- Act as the first point of contact for customers over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Update customer records
- Help keep our customers and the bank safe
- Build relationships and find solutions
- Develop knowledge of services and products to help customers
- Identify new ways to improve the customer experience
What You’ll Bring
- Professional Experience – Passionate about delivering outstanding customer service, whether face‑to‑face or via telephony. A background in financial services isn’t essential – training will be provided.
- Key Skills – Excellent listening and communication skills; ability to understand customer needs; team‑working; flexible, proactive and inquisitive; availability to work varied tasks and shifts.
Salary & Benefits
- Salary Range: £25,000 – £31,579 per annum (depending on experience).
- £500 annual cash allowance for benefits
- 25 days’ holiday plus bank holidays (increases to 26 after 5 years of service; option to purchase up to 5 contractual days per year)
- Voluntary healthcare benefits at discounted rates – medical, dental, health assessments
- Pension: Santander contributes 8% of salary, up to 12.5% if you contribute (cash option available)
- Protection: Company‑funded death‑in‑service benefit, income protection insurance, discounted life assurance and critical illness cover options
- Share plans – opportunities to save or invest in Santander share plans
- Employee access to Santander products (Edge Current Accounts, Credit Cards, other deals and discounts)
- Competitive rewards and recognition for impact and value added
- Wellbeing support across physical, mental, social and financial pillars – apps, gym access, online classes, mental health support
- Support for maternity, pregnancy and parenthood – enhanced leave, childcare options, tailored wellbeing programs
- Volunteer opportunities to give back to community
- Global growth opportunities across the international network
Local Compliance
We are proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We commit to an accessible, fair and welcoming recruitment experience for all candidates. All roles are site‑based with a hybrid working pattern. Colleagues are expected to attend the office at least 12 days per month (pro‑rata for part‑time roles). Consider travel distance, time and cost when applying.
Right to Work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
What To Do Next
If this sounds like a role you are interested in, please apply. If there’s anything we can do during the recruitment process to help you achieve your best—such as alternative application format or additional assistance—contact us at resourcing@santander.co.uk.
Customer Service Advisor | S1 | Everyday Banking | Glasgow employer: Santander UK plc.
Santander is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture in the heart of Glasgow. With competitive salaries, comprehensive benefits, and a commitment to employee development, Santander fosters an environment where innovative thinking and customer-centric values thrive. Join us to be part of a dynamic team that not only values your contributions but also provides opportunities for global career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor | S1 | Everyday Banking | Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Santander UK plc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Santander UK plc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor | S1 | Everyday Banking | Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Santander UK plc.:Your cover letter is your chance to shine! Tell us why you want to work at Santander UK plc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Santander UK plc.!
How to prepare for a job interview at Santander UK plc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
